FAQ’s

What is the cloud?

At its simplest, the cloud is a network of computers and storage that shares resources to deliver storage services over a network, rather than storing data on a single machine. Cloud Business Solutions are typically accessed over the internet, but some larger organisations also use dedicated private connections.

In many ways, the cloud has always been with us since the advent of the mainframe, and today’s offerings are really a mature version of the platforms that started life back in the ‘50s. It was the arrival of reliable high-speed connectivity that opened the door to the cloud services we use all the time today.

Which cloud services do Lumina provide?

Lumina provide a number of services including private cloud, public cloud and Hyperscaler e.g Azure.

What benchmarks and SLAs should I look for in a cloud services company?

It depends on what cloud service you have is it public cloud or an as a service offering.  The main focus should be on uptime.

What is cloud computing security?

It is the security in place to protect your cloud services.  This includes everything from the technology and applications but also the policies and controls in place to ensure the security of your cloud systems

Do all IT companies offer the same cloud solutions?

No, each offering will be slightly different as it will also depend on your definition of cloud.  Essentially you will need to understand the solution being provided be it private, public, Hyperscaler cloud and then support options in place which could also be dependent on if you are receiving an as-a-service solution.