IT Infrastructure Services

Why do I need Infrastructure Services?

As reliance on IT grows, the resources to support an increasingly complex IT environment may not enable businesses to compete effectively due to the requirements needed to manage the business. 

In such environments, IT resources can be scarce and expensive and businesses may be quickly overwhelmed with the day-to-day responsibilities of keeping the IT infrastructure that the businesses depends on, up and running. If your organisation falls behind with these critical things, the odds are you will face an IT outage or another problem down the road that will negatively impact the business and can take away focus from activities, which make you successful.

When businesses attempt to manage IT Infrastructure in-house, the builds are often insufficient or overbuilt. Network infrastructure is getting to be quite complicated – apart from the usual local area networks and wide area networks, there are quite a number of considerations in implementing combined and integrated networks.

Hiring full-time staff to handle all of the company’s infrastructure needs is more expensive than just outsourcing them, especially when the need for larger infrastructure management is apparent.

How Lumina can help

Your IT infrastructure is a blend of legacy and modern systems, that need to align with your business goals. But, all too often your business changes faster than your infrastructure.

To keep pace with today’s rapidly changing technology, you need a trusted infrastructure partner. 

Embracing a managed IT infrastructure model allows you to reliably deploy modern technology with the assurance it will respond to your business needs. Lumina can manage your infrastructure to keep pace as your business needs change, allowing you to focus on the applications and IT initiatives that will transform your business.

Instant reactions

In order to catch issues before they have a chance to become problems, we have a comprehensive IT Infrastructure Services platform that provides real-time information. Through a combination of alerts and automated actions, we can track and resolve issues in real-time. We are therefore confident we will be able to deal with the majority of issues before they have the chance to escalate into problems that might adversely affect your business.

In practice, this means that if there is any outage, service failure, degradation of service or predicted degradation of service, we will instantly be made aware of it and will quickly be able to do whatever is necessary to get everything back on track. This gives us the confidence to provide you with the assurance that your systems will be there when you need them.

Improved productivity

Setting up an efficient IT Infrastructure is a huge investment and we understand you will expect to see a return on that investment in terms of improved productivity and reduced risk from unplanned outages.

Therefore, in addition to monitoring the health of your IT Infrastructure, we also track performance and storage trends through our Capacity Management process to ensure your platform continues to deliver at its intended performance level. We also use it to predict storage needs so you will only ever have to pay for what you need, and any future additional capacity can be budgeted for in advance.

In addition, our Availability Management process helps us to analyse, plan and improve provision in your system’s infrastructure to ensure your IT Services are available at all times.

IT Infrastructure Services are a vital part of our IT Managed Services. We will manage your back office systems – servers, networks, backup platforms etc – in order to make sure your systems are available at all times and are consistently operating at peak efficiency.

Infrastructure Design, Implementation & Management Services

Lumina provide infrastructure design, implementation and management. Not only do we provide for a robust and expandable network design, but give businesses appropriate assistance in what infrastructure they need. We do not design complex infrastructural environments for simple businesses because we knows it will be overkill, but instead provide expandability on these network designs and implementation projects knowing that a business may need to expand in the future. This will not only optimise a business’ infrastructure, but it also maximises a business’ investment on the infrastructure.

IT Infrastructure Maintenance & Support

In relation to IT infrastructure design, implementation and management, Lumina also provides support and maintenance activities on hardware, applications, databases and computer networking. Our service level agreements ensure that our clients’ infrastructural issues are resolved immediately, without affecting their businesses.

Managed Services

Lumina can act as an extension of your IT department, taking care of the routine IT infrastructure monitoring and management around the clock – freeing up your available resources to focus on higher-value activities. By proactively monitoring and maintaining your systems, Lumina can help you avoid many technology problems in the first place. Should an issue occur, an experienced Lumina Technical Engineer can troubleshoot and resolve it more efficiently.

Unlike traditional outsourcing scenarios, where you surrender complete control of your infrastructure, you decide what you want us to take care of, be it on the server level, the network level, the operating systems level, the database level, even up to your applications level. You still retain full visibility into the process and management of your system or its components.

Benefits

Outsourcing management of your IT Infrastructure to Lumina means we will ensure your systems are available at all times and are operating at peak performance and efficiency, this allows you to :-

Focus on Primary Services – allowing you to concentrate on developing strategies that will improve your operations.

Reduces Labour Costs – not only does outsourcing Infrastructure management decrease labour costs, it gives your company flexibility as well.

Promising Results – Working with Lumina’s reliable infrastructure management service, there’s an assurance that efficient results are on top of our list, as we have the knowledge on the latest technologies and services in the industry. Also, you get to enjoy these advantages as opposed to attempting to nurture and spend on an in-house team, which would require constant training and upgrades.

Quality Services – Our field of experts guarantee delivering quality services that are fast and highly reliable, Again, this saves you time and enables you to focus more on core competencies rather than back-office duties.