The IT Infrastructure is a vital part of our IT Managed Services. We will manage your back office systems – servers, networks, backup platforms etc – in order to make sure your systems are available at all times and are consistently operating at peak efficiency.
In order to catch issues before they have a chance to become problems, we have a comprehensive IT Infrastructure platform that provides real-time information. Through a combination of alerts and automated actions, we can track and resolve issues in real-time. We are therefore confident we will be able to deal with the majority of issues before they have the chance to escalate into problems that might adversely affect your business.
In practice, this means that if there is any outage, service failure, degradation of service or predicted degradation of service, we will instantly be made aware of it and will quickly be able to do whatever is necessary to get everything back on track. This gives us the confidence to provide you with the assurance that your systems will be there when you need them.
Setting up an efficient IT system is a huge investment and we understand you will expect to see a return on that investment in terms of improved productivity and reduced risk from unplanned outages.
Therefore, in addition to monitoring the health of your IT Infrastructure, we also track performance and storage trends through our Capacity Management process to ensure your platform continues to deliver at its intended performance level. We also use it to predict storage needs so you will only ever have to pay for what you need, and any future additional capacity can be budgeted for in advance.
In addition, our Availability Management process helps us to analyse, plan and improve provision in your system’s infrastructure to ensure your IT Services are available at all times.