We help our clients to transform their IT infrastructure with reliable, cost effective, agile and scalable IT infrastructure management designed to meet the demands of today’s always-connected, digital world.
As reliance on IT grows, the resources to support an increasingly complex IT environment may not enable businesses to compete effectively due to the requirements needed to manage the business.
In such environments, IT resources can be scarce and expensive and businesses may be quickly overwhelmed with the day-to-day responsibilities of keeping the IT infrastructure that the businesses depends on, up and running. If your organisation falls behind with these critical things, the odds are you will face an IT outage or another problem down the road that will negatively impact the business and can take away focus from activities, which make you successful.
When businesses attempt to manage IT Infrastructure in-house, the builds are often insufficient or overbuilt. Network infrastructure is getting to be quite complicated – apart from the usual local area networks and wide area networks, there are quite a number of considerations in implementing combined and integrated networks.
Hiring full-time staff to handle all of the company’s infrastructure needs is more expensive than just outsourcing them, especially when the need for larger infrastructure management is apparent.
Your IT infrastructure is a blend of legacy and modern systems, that need to align with your business goals. But, all too often your business changes faster than your infrastructure.
To keep pace with today’s rapidly changing technology, you need a trusted infrastructure partner.
Embracing a managed IT infrastructure model allows you to reliably deploy modern technology with the assurance it will respond to your business needs. Lumina can manage your infrastructure to keep pace as your business needs change, allowing you to focus on the applications and IT initiatives that will transform your business.
In order to catch issues before they have a chance to become problems, we have a comprehensive IT Infrastructure Services platform that provides real-time information. Through a combination of alerts and automated actions, we can track and resolve issues in real-time. We are therefore confident we will be able to deal with the majority of issues before they have the chance to escalate into problems that might adversely affect your business.
In practice, this means that if there is any outage, service failure, degradation of service or predicted degradation of service, we will instantly be made aware of it and will quickly be able to do whatever is necessary to get everything back on track. This gives us the confidence to provide you with the assurance that your systems will be there when you need them.
Setting up an efficient IT Infrastructure is a huge investment and we understand you will expect to see a return on that investment in terms of improved productivity and reduced risk from unplanned outages.
Therefore, in addition to monitoring the health of your IT Infrastructure, we also track performance and storage trends through our Capacity Management process to ensure your platform continues to deliver at its intended performance level. We also use it to predict storage needs so you will only ever have to pay for what you need, and any future additional capacity can be budgeted for in advance.
In addition, our Availability Management process helps us to analyse, plan and improve provision in your system’s infrastructure to ensure your IT Services are available at all times.
IT Infrastructure Services are a vital part of our IT Managed Services. We will manage your back office systems – servers, networks, backup platforms etc – in order to make sure your systems are available at all times and are consistently operating at peak efficiency.
Lumina provide infrastructure design, implementation and management. Not only do we provide for a robust and expandable network design, but give businesses appropriate assistance in what infrastructure they need. We do not design complex infrastructural environments for simple businesses because we knows it will be overkill, but instead provide expandability on these network designs and implementation projects knowing that a business may need to expand in the future. This will not only optimise a business’ infrastructure, but it also maximises a business’ investment on the infrastructure.
In relation to IT infrastructure design, implementation and management, Lumina also provides support and maintenance activities on hardware, applications, databases and computer networking. Our service level agreements ensure that our clients’ infrastructural issues are resolved immediately, without affecting their businesses.
Lumina can act as an extension of your IT department, taking care of the routine IT infrastructure monitoring and management around the clock – freeing up your available resources to focus on higher-value activities. By proactively monitoring and maintaining your systems, Lumina can help you avoid many technology problems in the first place. Should an issue occur, an experienced Lumina Technical Engineer can troubleshoot and resolve it more efficiently.
Unlike traditional outsourcing scenarios, where you surrender complete control of your infrastructure, you decide what you want us to take care of, be it on the server level, the network level, the operating systems level, the database level, even up to your applications level. You still retain full visibility into the process and management of your system or its components.
Outsourcing management of your IT Infrastructure to Lumina means we will ensure your systems are available at all times and are operating at peak performance and efficiency, this allows you to :-
Focus on Primary Services – allowing you to concentrate on developing strategies that will improve your operations.
Reduces Labour Costs – not only does outsourcing Infrastructure management decrease labour costs, it gives your company flexibility as well.
Promising Results – Working with Lumina’s reliable infrastructure management service, there’s an assurance that efficient results are on top of our list, as we have the knowledge on the latest technologies and services in the industry. Also, you get to enjoy these advantages as opposed to attempting to nurture and spend on an in-house team, which would require constant training and upgrades.
Quality Services – Our field of experts guarantee delivering quality services that are fast and highly reliable, Again, this saves you time and enables you to focus more on core competencies rather than back-office duties.
Lumina Technologies Prism Hosted Desktop has allowed our business to centralise our global corporate data, allowing much faster access for all our staff – regardless of their location. We have also been able to simplify and reduce our infrastructure and management overhead. With the new Prism Hosted Desktop solution all staff now have simple and secure access to corporate data using any device they choose. Prism Hosted Desktop has increased the productivity of our staff and given us a single, consistent and familiar experience for all users from any device, in any location, 24/7.
Chief Executive Officer, Wentworth Resources PLC
The commercially sensitive and regulated nature of Lambert Energy Advisory’s business requires an IT provider able to maintain the highest levels of integrity and confidentiality, Lumina Technologies has consistently been unimpeachable in this regard over the nine years we have employed them.
Lambert Energy Advisory
It has been a great pleasure working with Lumina Technoligies over the past two years. They have fully committed to being involved in the local community with volunteering and with professional advice and commitment, helping many local charities along the way. As a growing company it proves that being involved in the local community is helping them attract and retain a talented workforce and I look forward to working with them well into the future.
The quality of IT Support provided by Lumina Technology is of the highest standard and is complemented by effective client liaison with impressive response times. Trap Oil Group plc has no hesitation in recommending Lumina as a dedicated and specialist group of IT professionals.
Technical Director, Trap Oil Group plc
Hawkstone Management Services Ltd is a small company for which IT Outsourcing is realistically the only viable option. Lumina Technologies have successfully performed this role for over fifteen years. They also provide innovative solutions to keep pace with technological progress. I would have no hesitation in recommending Lumina to similar sized businesses.
Hawkstone Management Services Ltd
Richard and his team are a real inspiration to anyone who meets them and I have watched Lumina’s growth over the last few years with interest and admiration. Richard has been an amazing supporter of the Hospice of St Francis, being a Gold member of the Corporate Partner Network for almost two years. He takes an active interest in the community and is passionate about his company and his town: nothing is too much trouble, he is always willing to help, to give up his time and to provide business advice when asked. Lumina is an inspiration to any company wanting to set up business in Hertfordshire.
Corporate Fundraising Manager, The Hospice of St Francis
Charles Douglas Solicitors LLP have been using Lumina Technologies for a number of years now and continue to be impressed by the technical know-how and contemporary knowledge of their senior management, who provide a timely, efficient and friendly service. Whether it is a small issue with one computer, or a strategic IT decision, they maintain a current knowledge of available technologies. Lumina are always at the other end of the phone to help resolve issues and minimise business interference. The technical knowledge of Richard and his senior team means that there has not been a problem that they can’t solve to date. I am sure we will continue to use them in the years to come.
Managing Partner, Charles Douglas Solicitors LLP
The team at Lumina Technologies have made the Amoun Travel & Tours office IT transition seamless and problem free. The office set-up has been vastly improved and the IT Support services are flawless. No issue goes unresolved, which is extremely reassuring.
Amoun Travel & Tours Ltd
Lumina Technologies has been Salamander Energy plc’s IT provider since start-up in 2005 and has supported us in London during our expansion across operational offices in SE Asia. Their professional approach, strategic advice and close co-operation have been essential in making this a success.
Group Technical Director, Salamander Energy plc
Richard and his team at Lumina have provided Perrett Laver Limited with high quality strategic and practical IT Services for over ten years. During this period, Perrett Laver has grown from 10+ colleagues based in London to nearly 100 colleagues located in six offices across the Americas, EMEA and Asia-Pacific. Richard and the Lumina team have not just been responsive to our ‘everyday’ IT needs, but have proactively sought to work with us on developing an infrastructure suitable for the type of operation we are today, and are planning to be months and years down the line. I would not hesitate to recommend Richard, especially for small to medium size business with growth in mind
COO, Perrett Laver Limited
Society Limited has been supported by Lumina Technologies since our earliest start-up phase. From large logistical challenges like an office move, through to smaller fiddly issues like fixing a faulty e-template, we know we can count on their support and advice. They’ve also been able to engage with us strategically on the challenge of scaling-up our infrastructure as the firm continues to grow and evolve. We always feel confident going to Lumina with a problem, since we know they genuinely care about sorting things out and helping us to get on with our core business.
Managing Director, Society Limited
The Vita Group HQ staff have worked with Richard McBarnet and Lumina Technologies for over 9 years, with Lumina providing all our PC, server, phone, and software support. The services have included C-level executives based in London, Manchester, the US, as well as supporting home office IT as well. The service provided and intellectual capabilities are outstanding and we would highly recommend Richard and his Lumina team.
CEO, The Vita Group