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IT Managed Services

Our IT Managed Services experts will help you with all aspects of your IT, including IT Infrastructure and IT Asset Management. In addition, our Helpdesk will deal with any issues swiftly and effectively, meaning there is less chance of business being disrupted by costly interruptions.

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By outsourcing your Managed IT Services, you can rest assured that your company has the right IT infrastructure and support for your needs. We will make sure you have the most appropriate, high-quality and cost-effective applications and systems to enable you to get on with your business without having to worry about your IT.

  • Helpdesk

    Our Helpdesk is your first point-of-contact for everything related to IT. The entire team is based at our UK office and are happy to provide you with support via phone, email or online chat.

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  • IT Infrastructure

    Our IT Managed Services include the responsibility for keeping your IT Infrastructure up and running. We will monitor all your systems 24/7, enabling us to solve issues before they have a chance to become problems.

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  • IT Asset Management

    Using a combination of automated asset information gathering and manual record keeping, we will keep up-to-date records of your IT Assets as part of our managed service provision.

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  • IT Lifecycle Management

    Lifecycle decisions are a priority, not an afterthought, and can add a lot of value to business decisions. If, from the start, you know when you will replace equipment, you will be able to budget for it now.

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What are the benefits of IT managed services?

There are several but the main ones are working with a managed service provider allows organisations access to a higher level of skill and resource than they can afford to implement internally. Working with a managed service provider allows the organisation and the internal IT team to focus on areas that are fundamental to their business removing IT as a road block or distraction.  Both of these can greatly help business growth and deliver business objectives.

What does managed IT services mean?

IT Managed services is the appoint of a 3rd party to provide a specific IT function to the organisation measured by SLAs and to deliver specific business benefits.

What is the difference between managed IT services and IT outsourcing?

Managed IT services is a relatively new term in comparison to IT outsourcing essentially the difference is the approach IT Outsourcing is often handing over an entire function to a 3rd party but the approach may not include specific SLAs or business metrics.  Managed services take on all of an IT function or a specific part and they are managed by SLAs and look to deliver specific business value back over and above the economies of scale achieved by outsourcing.

Are all IT managed service providers the same?

As with many things in this world very rarely.  There are many different ways to provide solutions to the same problem and as such there are many different managed service providers. Indeed there are many different interpretations to what managed service provider actually means and as such the companies offering and solutions will be different.  As a client it’s important you take to the time to discuss your challenges with any prospective company to ensure they understand and have solutions for your specific problems.

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