IT Support For CNC Engineering Firms

Provisioning and managing segregated networks to provide performance, high availability and robust security.

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Our comprehensive IT expertise enables us to meet the demands of the CNC Engineering sector tailoring our services to the individual needs of your business

In the world of CNC engineering companies demand high levels of performance, dependable reliability and resilience and the assurance of security controls to maintain commercial confidentiality.

Workstations need to be provisioned and tuned with the right combination of computational processing, graphical processing (GPU), memory and high-speed disk IO to effectively run CAD/CAM software applications and power post-processor toolpath conversions.

With commercial pressures to deliver precision engineering quickly and to the highest specifications a managed infrastructure, built and tailored specifically for the needs of CNC Milling and Turning, and capable of providing high availability services, is needed to give companies competitive advantage and peace of mind.

With many machining tools, including lathes, mills, and drills, running embedded operating systems no longer supported by the manufacturer it is important to manage and maintain security segregation on the network so that engineers can continue to programme and control machines without compromising workflows or security controls. This becomes even more critical where regulatory compliance or certifications such as Cyber Essentials and/or one of the ISO standards is expected to meet client contractual requirements.

At Lumina we have expertise in provisioning and managing segregated networks to provide performance, high availability and robust security. We work closely with organisations to understand their requirements, specify appropriate hardware and secure their environments.

What sets us apart

  • Excellent Support

    We believe that a good customer experience is fundamental. When it comes to resolving IT issues, it is vital that every member of our IT Support team is not only technically qualified, but is also trained to deliver excellent customer service.

  • Quick Response

    Our policy is that our IT Helpdesk engineers will respond to reported issues and begin working on resolving them within 30 minutes of the initial phone call or email.

    They will always keep you informed of progress, manage expectations and aim to have things up and running as quickly as possible.

  • Fully Accredited

    We believe that a good customer experience is fundamental. When it comes to resolving IT issues, it is vital that every member of our IT Support team is not only technically qualified but is also trained to deliver excellent customer service. Our IT Support team are highly trained, Microsoft-certified engineers and undergo regular customer service skills training.

What our customers say

Society Limited has been supported by Lumina Technologies since our earliest start-up phase. From large logistical challenges like an office move, through to smaller fiddly issues like fixing a faulty e-template, we know we can count on their support and advice. They’ve also been able to engage with us strategically on the challenge of scaling-up our infrastructure as the firm continues to grow and evolve. We always feel confident going to Lumina with a problem, since we know they genuinely care about sorting things out and helping us to get on with our core business.

Simon Lucas
Managing Director, Society Limited

Lumina have supported us so well through the difficult circumstances of 2020.  They worked extremely hard to ensure we were able to work remotely and continue to operate our business successfully. The support team are very friendly and knowledgeable, and have excellent response times.

The team have also enhanced our cyber security which is so important in the legal sector, and they continue to provide high quality advice to help us move forward with our IT goals.

Robin Illingworth
Managing Partner, Adams & Remers LLP

The team at Lumina Technologies have made the Amoun Travel & Tours office IT transition seamless and problem free. The office set-up has been vastly improved and the IT Support services are flawless. No issue goes unresolved, which is extremely reassuring.

Adam Helmy
Amoun Travel & Tours Ltd

Richard and his team at Lumina have provided Perrett Laver Limited with high quality strategic and practical IT Services for over ten years. During this period, Perrett Laver has grown from 10+ colleagues based in London to nearly 100 colleagues located in six offices across the Americas, EMEA and Asia-Pacific. Richard and the Lumina team have not just been responsive to our ‘everyday’ IT needs, but have proactively sought to work with us on developing an infrastructure suitable for the type of operation we are today, and are planning to be months and years down the line. I would not hesitate to recommend Richard, especially for small to medium size business with growth in mind.

Clementine McKinley
COO, Perrett Laver Limited

The quality of IT Support provided by Lumina Technology is of the highest standard and is complemented by effective client liaison with impressive response times. Trap Oil Group plc has no hesitation in recommending Lumina as a dedicated and specialist group of IT professionals.

Martin David
Technical Director, Trap Oil Group plc

It has been a great pleasure working with Lumina Technologies over the past two years. They have fully committed to being involved in the local community with volunteering and with professional advice and commitment, helping many local charities along the way. As a growing company it proves that being involved in the local community is helping them attract and retain a talented workforce and I look forward to working with them well into the future.

Cindy Withey
Connect Dacorum

Charles Douglas Solicitors LLP have been using Lumina Technologies for a number of years now and continue to be impressed by the technical know-how and contemporary knowledge of their senior management, who provide a timely, efficient and friendly service. Whether it is a small issue with one computer, or a strategic IT decision, they maintain a current knowledge of available technologies. Lumina are always at the other end of the phone to help resolve issues and minimise business interference. The technical knowledge of Richard and his senior team means that there has not been a problem that they can’t solve to date. I am sure we will continue to use them in the years to come.

Charles Douglas
Managing Partner, Charles Douglas Solicitors LLP

Lumina Technologies has been Salamander Energy plc’s IT provider since start-up in 2005 and has supported us in London during our expansion across operational offices in SE Asia. Their professional approach, strategic advice and close co-operation have been essential in making this a success.

John Bell
Group Technical Director, Salamander Energy plc

Lumina Technologies Prism Hosted Desktop has allowed our business to centralise our global corporate data, allowing much faster access for all our staff – regardless of their location. We have also been able to simplify and reduce our infrastructure and management overhead. With the new Prism Hosted Desktop solution all staff now have simple and secure access to corporate data using any device they choose. Prism Hosted Desktop has increased the productivity of our staff and given us a single, consistent and familiar experience for all users from any device, in any location, 24/7.

Katherine Roe
Chief Executive Officer, Wentworth Resources PLC

Discuss your business needs today

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