IT Support For CNC Engineering Firms
Provisioning and managing segregated networks to provide performance, high availability and robust security.
Provisioning and managing segregated networks to provide performance, high availability and robust security.
In the world of CNC engineering companies demand high levels of performance, dependable reliability and resilience and the assurance of security controls to maintain commercial confidentiality.
Workstations need to be provisioned and tuned with the right combination of computational processing, graphical processing (GPU), memory and high-speed disk IO to effectively run CAD/CAM software applications and power post-processor toolpath conversions.
With commercial pressures to deliver precision engineering quickly and to the highest specifications a managed infrastructure, built and tailored specifically for the needs of CNC Milling and Turning, and capable of providing high availability services, is needed to give companies competitive advantage and peace of mind.
With many machining tools, including lathes, mills, and drills, running embedded operating systems no longer supported by the manufacturer it is important to manage and maintain security segregation on the network so that engineers can continue to programme and control machines without compromising workflows or security controls. This becomes even more critical where regulatory compliance or certifications such as Cyber Essentials and/or one of the ISO standards is expected to meet client contractual requirements.
At Lumina we have expertise in provisioning and managing segregated networks to provide performance, high availability and robust security. We work closely with organisations to understand their requirements, specify appropriate hardware and secure their environments.
We believe that a good customer experience is fundamental. When it comes to resolving IT issues, it is vital that every member of our IT Support team is not only technically qualified, but is also trained to deliver excellent customer service.
Our policy is that our IT Helpdesk engineers will respond to reported issues and begin working on resolving them within 30 minutes of the initial phone call or email.
They will always keep you informed of progress, manage expectations and aim to have things up and running as quickly as possible.
We believe that a good customer experience is fundamental. When it comes to resolving IT issues, it is vital that every member of our IT Support team is not only technically qualified but is also trained to deliver excellent customer service. Our IT Support team are highly trained, Microsoft-certified engineers and undergo regular customer service skills training.
We’ve been so well supported by Paige and the Lumina team. They’ve been highly professional, very responsive, friendly, supportive. It’s really validated the decision to engage an IT partner, and we’re glad it’s with Lumina.
Bruce Storey
Chief Operating Officer, Estu Global Ltd
The Vita Group HQ staff have worked with Richard McBarnet and Lumina Technologies for over 9 years, with Lumina providing all our PC, server, phone, and software support. The services have included C-level executives based in London, Manchester, the US, as well as supporting home office IT as well. The service provided and intellectual capabilities are outstanding and we would highly recommend Richard and his Lumina team.
Joe Menendez
CEO, The Vita Group
Lumina Technologies has been Salamander Energy plc’s IT provider since start-up in 2005 and has supported us in London during our expansion across operational offices in SE Asia. Their professional approach, strategic advice and close co-operation have been essential in making this a success.
John Bell
Group Technical Director, Salamander Energy plc
Society Limited has been supported by Lumina Technologies since our earliest start-up phase. From large logistical challenges like an office move, through to smaller fiddly issues like fixing a faulty e-template, we know we can count on their support and advice. They’ve also been able to engage with us strategically on the challenge of scaling-up our infrastructure as the firm continues to grow and evolve. We always feel confident going to Lumina with a problem, since we know they genuinely care about sorting things out and helping us to get on with our core business.
Simon Lucas
Managing Director, Society Limited
The team at Lumina Technologies have made the Amoun Travel & Tours office IT transition seamless and problem free. The office set-up has been vastly improved and the IT Support services are flawless. No issue goes unresolved, which is extremely reassuring.
Adam Helmy
Amoun Travel & Tours Ltd
We worked with Lumina on a GDPR Audit. Richard was knowledgeable and professional throughout, and did the best he could to bring a dry topic to life through lots of real life examples and analogies. We were so impressed with the service Lumina provided and the value we got from partnering with them on this project – we couldn’t recommend them enough.
Holly Cottingham, Vintec Laboratories
The commercially sensitive and regulated nature of Lambert Energy Advisory’s business requires an IT provider able to maintain the highest levels of integrity and confidentiality, Lumina Technologies has consistently been unimpeachable in this regard over the nine years we have employed them.
Patrick Agar
Lambert Energy Advisory
Richard and his team at Lumina have provided Perrett Laver Limited with high quality strategic and practical IT Services for over ten years. During this period, Perrett Laver has grown from 10+ colleagues based in London to nearly 100 colleagues located in six offices across the Americas, EMEA and Asia-Pacific. Richard and the Lumina team have not just been responsive to our ‘everyday’ IT needs, but have proactively sought to work with us on developing an infrastructure suitable for the type of operation we are today, and are planning to be months and years down the line. I would not hesitate to recommend Richard, especially for small to medium size business with growth in mind.
Clementine McKinley
COO, Perrett Laver Limited
Charles Douglas Solicitors LLP have been using Lumina Technologies for a number of years now and continue to be impressed by the technical know-how and contemporary knowledge of their senior management, who provide a timely, efficient and friendly service. Whether it is a small issue with one computer, or a strategic IT decision, they maintain a current knowledge of available technologies. Lumina are always at the other end of the phone to help resolve issues and minimise business interference. The technical knowledge of Richard and his senior team means that there has not been a problem that they can’t solve to date. I am sure we will continue to use them in the years to come.
Charles Douglas
Managing Partner, Charles Douglas Solicitors LLP
