Our job is to make sure your IT systems are fit for purpose, up to date, and future-proof. We will also make sure all your data is secure and you can retrieve it whenever you need, and that any issues are dealt with swiftly and effectively.
You need your IT to run seamlessly to ensure that your staff can work at the highest possible productivity level. Disruptions in the workplace can cause higher levels of stress as well as reduced work output, which in time may affect the quality of work delivered to your clients. We can help you with all your IT needs including hosting, IT security, IT managed services and IT outsourcing. We offer IT support for all our clients and ensure that an effective IT strategy is in place. See more of our services below and get in touch to improve your IT.
Providing outstanding customer service is core to Lumina Technologies’ success. Inspired by our CEO, Richard McBarnet, we have high standards for customer services and ensure we are a ‘service first and technology second’ company.
We believe that an excellent customer experience is fundamental and offer and this is reflected in our white glove service pledge. When it comes to resolving IT issues, it is vital that every member of our IT Support team is not only technically certified, but is also trained to deliver exemplary customer service.
Our IT Helpdesk engineers will respond to reported issues and begin working on resolving them and have things up and running within 15 minutes of the initial phone call or email.
They will always keep you informed of progress, manage expectations and aim to have things up and running as quickly as possible.
We believe that a good customer experience is fundamental. When it comes to resolving IT issues, it is vital that every member of our IT Support team is not only technically qualified but is also trained to deliver excellent customer service. Our IT Support team are highly trained, Microsoft-certified engineers and undergo regular customer service skills training.
Hawkstone Management Services Ltd is a small company for which IT Outsourcing is realistically the only viable option. Lumina Technologies have successfully performed this role for over fifteen years. They also provide innovative solutions to keep pace with technological progress. I would have no hesitation in recommending Lumina to similar sized businesses.
Stephen Pembury Hawkstone Management Services Ltd
Richard and his team are a real inspiration to anyone who meets them and I have watched Lumina’s growth over the last few years with interest and admiration. Richard has been an amazing supporter of the Hospice of St Francis, being a Gold member of the Corporate Partner Network for almost two years. He takes an active interest in the community and is passionate about his company and his town: nothing is too much trouble, he is always willing to help, to give up his time and to provide business advice when asked. Lumina is an inspiration to any company wanting to set up business in Hertfordshire.
Carolyn Addison Corporate Fundraising Manager, The Hospice of St Francis
The team at Lumina Technologies have made the Amoun Travel & Tours office IT transition seamless and problem free. The office set-up has been vastly improved and the IT Support services are flawless. No issue goes unresolved, which is extremely reassuring.
Adam Helmy Amoun Travel & Tours Ltd
The commercially sensitive and regulated nature of Lambert Energy Advisory’s business requires an IT provider able to maintain the highest levels of integrity and confidentiality, Lumina Technologies has consistently been unimpeachable in this regard over the nine years we have employed them.
Patrick Agar Lambert Energy Advisory
Lumina Technologies Prism Hosted Desktop has allowed our business to centralise our global corporate data, allowing much faster access for all our staff – regardless of their location. We have also been able to simplify and reduce our infrastructure and management overhead. With the new Prism Hosted Desktop solution all staff now have simple and secure access to corporate data using any device they choose. Prism Hosted Desktop has increased the productivity of our staff and given us a single, consistent and familiar experience for all users from any device, in any location, 24/7.
Lumina Technologies have taken the time to understand the requirements of our business and work as our strategic IT partner, enabling us to concentrate on delivering a high quality service to our clients and focus on our growth strategy. They have delivered a 100% cloud solution to our business with no underlying infrastructure costs or maintenance, which gives us scalability for our planned growth. It also means our business critical applications and data are securely accessible from virtually all our user devices. Lumina’s professional approach and strategic expertise is highly valued and their management of our IT – based on their in-depth knowledge, leaves us confident that our systems are available 24×7.
Luke Harrison, Keidan Harrison LLP
Charles Douglas Solicitors LLP have been using Lumina Technologies for a number of years now and continue to be impressed by the technical know-how and contemporary knowledge of their senior management, who provide a timely, efficient and friendly service. Whether it is a small issue with one computer, or a strategic IT decision, they maintain a current knowledge of available technologies. Lumina are always at the other end of the phone to help resolve issues and minimise business interference. The technical knowledge of Richard and his senior team means that there has not been a problem that they can’t solve to date. I am sure we will continue to use them in the years to come.
Charles Douglas Managing Partner, Charles Douglas Solicitors LLP
Society Limited has been supported by Lumina Technologies since our earliest start-up phase. From large logistical challenges like an office move, through to smaller fiddly issues like fixing a faulty e-template, we know we can count on their support and advice. They’ve also been able to engage with us strategically on the challenge of scaling-up our infrastructure as the firm continues to grow and evolve. We always feel confident going to Lumina with a problem, since we know they genuinely care about sorting things out and helping us to get on with our core business.
Simon Lucas Managing Director, Society Limited
It has been a great pleasure working with Lumina Technologies over the past two years. They have fully committed to being involved in the local community with volunteering and with professional advice and commitment, helping many local charities along the way. As a growing company it proves that being involved in the local community is helping them attract and retain a talented workforce and I look forward to working with them well into the future.