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Business CONTINUITY

The Best Cyber Defence in the World Doesn’t Help if a Power Cut Takes Your Systems Offline.

Build a Business That Can Absorb Hits and Bounces Back

When the Unexpected Happens, Your Business Keeps Moving

The best cyber defence in the world doesn’t help if a power cut takes your systems offline. The most secure infrastructure can’t protect you from a server failure. The strongest firewall won’t stop a flood.

 

We build business continuity and disaster recovery systems that protect you against the vast majority of disruption scenarios – hardware failure, data loss, human error, regional outages – and ensure that when disruption happens, you’re prepared, you’re protected, and you bounce back quickly.

The Reality: Disruptions Will Happen, It’s Normal

Business disruption doesn’t always announce itself with a cyber attack or a dramatic disaster. Sometimes it’s mundane:

  • A server fails during your busiest week of the year
  • Someone accidentally deletes a critical folder
  • A power outage takes your office offline for hours
  • Hardware dies without warning and you need data recovered immediately
  • A fire, flood, or building issue makes your office inaccessible

 

 

Hope isn’t a Strategy. Resilience is.

The question isn’t whether disruption will happen. It’s whether your business can keep running when it does.
Most small businesses operate on hope: “We’ve got backups somewhere… probably… we think they work…”

What Business Continuity Actually Means

Beyond Just Backups.


Business Continuity isn’t about preventing every possible disaster – that’s impossible. It’s about building a business that can absorb hits without breaking.

It’s the difference between:

Resilient Response

Reactive Scrambling

Event happens impacting your business systems

Event happens impacting your business systems

Your team knows the offline productivity plan or can easily continue working remotely

Team sits around unable to work

Status monitoring alerts you immediately

Clients calling asking for updates you don’t have

Pre-written client communication goes out

No alternative productivity plan

You can get back to normal quickly with minimal disruption when service resumes

Hours of lost work and scrambling to catch up when services return

The goal is anti-fragility – not preventing every problem, but ensuring no single problem can take your business down.

 

That’s what Business Continuity delivers: the confidence that when something goes wrong (and it will), you’re prepared, you’re protected, and you bounce back.

Lumina Technologies

 

An Honest Word About Cloud Dependency

Modern businesses runs on cloud infrastructure – Microsoft Azure, and third-party services that power everything we do. This cloud-first approach brings enormous benefits like enterprise-grade infrastructure at accessible prices.

But it also creates a new type of dependency. When major cloud providers experience global outages – as we’ve previously seen with CrowdStrike, Cloudflare, and others – businesses using those services are affected regardless of how well-prepared they are.

We’re honest about this limitation: We can’t protect you from Microsoft Azure or any other cloud provider going down globally. No MSP can, despite what some might promise.

But we can help protect you against every other type of disruption.

 

The Lumina Approach

 

Resilience Built Into Everything.

Business Continuity at Lumina isn’t a separate add-on service you buy when you’re worried. It’s woven into how we design and manage your entire IT infrastructure.

Our approach covers three essential layers:

Continuous Protection (Before Disruption)

Automated, tested backups that actually work when you need them. Redundant systems designed to fail gracefully. Infrastructure architected for resilience, not just performance. Regular disaster recovery testing so we know – not hope – that recovery works.

Rapid Response (During Disruption)

Clear recovery procedures everyone understands. Prioritised systems so critical operations come back first. Alternative working arrangements so your team stays productive. Communication protocols so clients and stakeholders know what’s happening.

Complete Recovery (After Disruption)

Full data restoration from verified backups. Infrastructure rebuilt or repaired quickly. Lessons learned and weaknesses addressed. Documentation updated so you’re stronger next time.

The Result?

Events that could be catastrophes become minor, managed incidents that don’t cause panic for your leadership team.

The PRISM Shield in Action

This is The Shield in action – keeping you safe when things go wrong, not just when they’re going right.

WHAT’S INCLUDED

Lumina’s Business Continuity Service

Your data is your business. If you lose it, everything stops.


We implement comprehensive backup strategies that protect every critical system, file, and database your business relies on. But backups are worthless if they don’t work when you need them – which is why we don’t just back up your data, we test recovery regularly.


What we protect:
– Servers and infrastructure – Full system backups with rapid restore capability
– Microsoft 365 data – Email, SharePoint, OneDrive, Teams data protected beyond Microsoft’s native retention
– Workstations – Critical endpoint data backed up and recoverable
– Cloud services – Protection for cloud-based applications and data

How we protect it:
– Automated daily backups – Set it and forget it (but we never forget to check)
– Multiple backup locations – Onsite for speed, offsite for safety, cloud for accessibility
– Encrypted storage – Your backups are as secure as your live data
– Regular test restores – We don’t assume backups work, we prove they do

Recovery time objectives:
We design backup strategies around your business needs. Critical systems can be restored in hours, not days. Complete infrastructure can be rebuilt without starting from scratch.


If Tom leaves his laptop on the train, his data is protected and can be restored to a new device. If your entire server fails, we can have you operational again while we rebuild.

When disaster strikes, chaos is your enemy. Clear plans and tested procedures are your friends.


We work with you to build comprehensive disaster recovery plans that cover every scenario your business might face – from minor incidents (server failure, accidental deletion) to major disasters (fire, flood, extended outages).

Your disaster recovery plan includes:
– Clear recovery procedures – Step-by-step processes everyone can follow under pressure
– Defined recovery priorities – Which systems come back first, and in what order
– Role assignments – Who does what, so no one’s wondering “is that my job?”
– Communication protocols – How you keep clients, staff, and stakeholders informed
– Alternative working arrangements – How your team stays productive during recovery
– Regular testing and updates – Annual DR drills ensure plans actually work

The goal isn’t a perfect document sitting on a shelf. It’s a living plan that gets tested, refined, and updated as your business evolves.


When something goes wrong, you’re not making it up as you go. You’re following a proven plan that’s been tested and works.

*Your Microsoft 365 data lives in Microsoft’s cloud. If Microsoft experiences a global outage, we can’t make that data accessible any faster than Microsoft can restore their own services.


What we CAN do:
– Protect against accidental deletion: If someone deletes an important email or SharePoint file, we can restore it even beyond Microsoft’s native retention periods
– Enable offline productivity: Critical documents can be synced for offline access during outages
– Provide secondary backups: For mission-critical 365 data, we can maintain secondary backup copies outside Microsoft’s ecosystem
– Manage recovery priorities: When services come back online, we ensure critical systems and data are verified and accessible first


The honest truth: Cloud dependency is the trade-off modern businesses make for accessibility, collaboration, and cost-effectiveness. We help you manage that trade-off intelligently.

 

The best disaster recovery is the kind you never need to use because your infrastructure is built to withstand disruption in the first place.


We architect your IT infrastructure with resilience in mind from the ground up:
– Redundant systems – Critical infrastructure has failover capability built in
– High availability solutions – Systems designed to stay online even when components fail
– Geographic redundancy – Data and systems spread across multiple locations
– Graceful degradation – When something breaks, it doesn’t take everything else down with it


This isn’t just about preventing disasters – it’s about ensuring that when something fails (and hardware always fails eventually), it doesn’t become a business-stopping event.


Your team keeps working. Your clients keep getting served. The problem gets fixed in the background without drama.

When disruption happens – whether it’s under your control or caused by a third-party provider – how you manage and communicate makes the difference between “they handled it well” and “that was a disaster.”

 

We help you develop:

– Status Monitoring & Alerting: Real-time monitoring of your critical services and dependencies (including Microsoft 365, Azure, and third-party providers). When something goes wrong, you know immediately – often before your clients do.

– Communication Protocols: Pre-written templates and escalation procedures for different scenarios. Who gets told what, when, and how? When do you proactively notify clients vs. wait for resolution?

– Alternative Productivity Plans: What can your team do when cloud services are offline? Which processes can continue? Which need to pause? Having this mapped out in advance prevents chaos during incidents.

– Stakeholder Management: How do you keep clients, staff, and partners informed without creating panic? Professional incident communication that maintains trust even during disruption.

– Post-Incident Review: After every significant incident, we help you document what happened, what worked, what didn’t, and how to improve next time.

 

The goal: Even when disruption is outside your control, you manage it like a professional organisation – not like you’re caught off guard.

Ready to Build Your Shield?

Have questions? Our team is here to help you understand your options with no pressure, no jargon.

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