Hosted Telephony Services
Cloud-based phone systems that give your team the freedom to communicate from anywhere, on any device, without the burden of managing hardware. Because who wants to own a traditional telephone system anymore?
Cloud-based phone systems that give your team the freedom to communicate from anywhere, on any device, without the burden of managing hardware. Because who wants to own a traditional telephone system anymore?
Hosted telephony (also known as hosted VoIP or cloud telephony) is a modern business phone system that lives in the cloud rather than as physical hardware in your office.
Your team makes and receives calls using IP handsets, mobiles, or computers, with voice calls carried securely over your internet connection to data centres in the cloud. This means no expensive on-site private branch exchange (PBX) equipment to maintain or replace.
Because who wants to own a traditional telephone system anymore?
Hosted telephony needs to be simple, accessible, and reliable. Cloud-based phone system solutions are mature, cost-effective, and easily implemented compared to traditional phone lines.
Most businesses considering cloud telephony share similar challenges:
Modern businesses need communication tools that work as flexibly as their teams do. Hosted telephony transforms your business phone system from a location-specific desk phone into a versatile service that follows your people:
When unexpected events happen – from power outages to travel disruptions – your communication lines need to stay open. With a hosted phone system, calls can be redirected to any location or device with an internet connection.
If your office becomes inaccessible, your clients won’t even notice the difference. Your team can continue taking and making voice calls from their mobiles, laptops, or home phones without disruption.
However, it must be stated that VoIP still depends on your internet working.
The days of being tied to a traditional desk phone are over. Today’s workforce expects to communicate seamlessly whether they’re:
Depending on the provider, hosted VoIP and cloud based phone systems can be bundled with unified communication features such as instant messaging, presence, video calling, and more—making collaboration easy, even from remote locations.
Traditional telephone systems often require significant hardware investments when you expand. Hosted telephony works on a pay-per-user basis, making growth simple:
Reduce your communication costs while enhancing your capabilities:
Connect your team through multiple channels in one integrated platform:
Calls are encrypted in transit, and systems are hosted in UK data centres to ensure compliance with GDPR. We also recommend administrator controls and call logging for audit trails and quality assurance.
Get in touch FAQs
Unlike many hosted telephony providers who simply sell you a system and leave you to manage it, our hosted telephone systems include ongoing support and management:
We focus on how your business communicates, not just the technology behind it:
Gain control without complexity:
When selecting a business phone system, consider these key factors:
The right system should adapt to how your business operates, not force your team to change their workflows. Our IT consultants can help you assess these factors and recommend whether hosted VoIP or another solution best fits your specific needs.
Cloud-based telephony typically costs between £15-25 per user per month, depending on the features required. This predictable subscription model eliminates the large upfront costs of traditional telephone systems (often £5,000-£15,000+ for hardware), plus ongoing maintenance contracts.
Most businesses find hosted telephone systems more cost-effective overall, especially when factoring in reduced call costs, simplified management, and the elimination of hardware replacement cycles.
Small businesses typically benefit most from hosted telephony because it provides enterprise-grade features without the enterprise-grade price tag or technical complexity. The best business phone system for small businesses offers:
Rather than focusing on specific brands or technologies, small businesses should look for a cloud-based phone system that delivers the right balance of capabilities, simplicity, and support.
Transitioning to hosted VoIP follows these steps:
Most businesses can transition from traditional phone systems to cloud telephony seamlessly over 4-6 weeks, with the actual cutover typically completed in a single day.
Hosted VoIP (Voice over Internet Protocol) is another term for hosted telephony. It refers to phone services that use your internet connection to transmit voice calls instead of traditional phone lines or an Integrated Services Digital Network (ISDN). The “hosted” part means that the phone system equipment lives in secure data centres rather than in your office.
This approach offers several advantages over traditional telephone systems:
Embracing hosted telephony means your business can communicate more efficiently while reducing overall telecommunications costs.
We’re not your typical hosted telephony providers. Here’s what makes us different:
We Get Business: We speak your language, not tech jargon. We focus on how cloud telephony can improve your operations, not just the technical specifications.
Real Experience: For over 25 years, we’ve helped businesses like yours thrive with the right technology solutions. We’ve seen it all, planned it all, and implemented it all.
Service That Shows We Care: Our support desk keeps winning awards not because we’re the biggest, but because we treat your business like our own. When communication is critical, you need a partner who responds quickly.
The Perfect Size: We’re big enough to have all the expertise you need, but small enough that you’ll know your support team by name. No call centres or endless transfers—just real help from people who know your business.
Let’s discuss how our hosted telephone systems can transform how your team connects, collaborates, and serves your customers.
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