Hosted Telephony Services

We support your cloud-based hosted telephony system and help save your business money online rental, installation and maintenance. A hosted telephony system has many advantages – it can work across multiple sites and can integrate mobiles and other devices.

Get in touch

Hosted Telephony (VoIP)

Hosted Telephony, sometimes known as Hosted VoIP, is a Unified Communications solution that does not use hardware based in your business premises.

This means that your business telephone system is hosted in the cloud instead. You make and receive calls using IP handsets, mobiles or other devices, and the voice traffic is carried over an internet connection which in turn is connected to a data centre sitting within the cloud.

Benefits of moving to a hosted telephone system include:

  • Disaster Recovery

    With hosted telephone solutions, you are protected in the event of a disaster. Calls can be redirected to any location or any device as long as you have access to the internet. So if one site goes down, it can still be business as usual for staff and customers.

  • Scalability

    Hosted systems work on a pay-per-licence basis. This means scaling up your operations is as simple as purchasing new licences.

  • Unified Communications

    A main reason for embracing Hosted Telephony is that it is a perfect enabler of Unified Communications, which means you can combine several different forms of communications such as data, voice and video across multiple devices and get them working in unity as a single solution. This makes your workforce more mobile, adaptable and competitive.

Control

Businesses that prefer the idea of removing physical hardware from sites and managing equipment remotely are rapidly moving towards this form of telephony. Hosted Telephony is also perfect for companies that don’t have a PBX in place and are looking for a minimal capital outlay. In addition, having your telephony hosted in the cloud means no physical maintenance issues related to an on-premises PBX. It means an easy-to-manage system which is often provided as a fully supported service should you need extra resources.

Flexibility

No matter how your employees choose to work – from home, from their mobile device, from the office, via hot-desking – everyone will be able to connect to your hosted business communications solution easily and flexibly. Staff can access all the tools that office-based employees have access to, such as IM, Voicemail, Email, Video Conferencing and much more. Your mobile workforce can adapt to new business scenarios quickly and without interference to their working day.

Get in touch

Why Choose Us?

  • Business continuity assurance
  • Flexibility & scalability
  • Fully supported service

Get in touch today

    Sign me up to receive your newsletter

    I understand that by ticking this box and submitting this form, I consent to Lumina Technologies contacting me by email or phone in order to process my enquiry. Lumina Technologies will not pass your details onto other companies or third parties.*

    Be more productive and collaborative

    All the features and productivity-boosting applications available with an on-site PBX are also available with a Hosted Telephony solution, including call transfers, pick-ups, diverts, hunt groups and much more. Configuration is easy and quick to carry out. Staff can collaborate easily and efficiently and in a number of ways, depending on their working patterns.

    Lumina Technologies Hosted Telephony solutions are managed through a digital platform that offers huge flexibility and great scalability, enabling your staff to work remotely on any device and from anywhere in the world.

    You will also have the assurance of business continuity, as we will always find a way of working around a problem to keep your hosted telephony up and running. The system is connected to your computers’ IP addresses, which enables us to diagnose and fix problems remotely – in the same way that we can ‘take over’ a computer in order to repair it – meaning no time is lost in doing so.

    Cost savings on phone calls are another advantage of Hosted Telephony. Internal calls can take place with different offices worldwide, also allowing for easier communication between teams. You can also take advantage of the cheapest deals on international calls, however many providers you would like to involve. And we can program your system to automatically go through the provider of choice as soon as the country code is entered.

     

    If you would like to discuss hosted telephony solutions, contact us using the form or call 01442 500890 to find out more.

    Get in touch FAQs

    What our customers say

    The team at Lumina Technologies have made the Amoun Travel & Tours office IT transition seamless and problem free. The office set-up has been vastly improved and the IT Support services are flawless. No issue goes unresolved, which is extremely reassuring.

    Adam Helmy
    Amoun Travel & Tours Ltd

    Lumina Technologies has been Salamander Energy plc’s IT provider since start-up in 2005 and has supported us in London during our expansion across operational offices in SE Asia. Their professional approach, strategic advice and close co-operation have been essential in making this a success.

    John Bell
    Group Technical Director, Salamander Energy plc

    The quality of IT Support provided by Lumina Technology is of the highest standard and is complemented by effective client liaison with impressive response times. Trap Oil Group plc has no hesitation in recommending Lumina as a dedicated and specialist group of IT professionals.

    Martin David
    Technical Director, Trap Oil Group plc

    The commercially sensitive and regulated nature of Lambert Energy Advisory’s business requires an IT provider able to maintain the highest levels of integrity and confidentiality, Lumina Technologies has consistently been unimpeachable in this regard over the nine years we have employed them.

    Patrick Agar
    Lambert Energy Advisory

    Lumina Technologies have taken the time to understand the requirements of our business and work as our strategic IT partner, enabling us to concentrate on delivering a high quality service to our clients and focus on our growth strategy. They have delivered a 100% cloud solution to our business with no underlying infrastructure costs or maintenance, which gives us scalability for our planned growth. It also means our business critical applications and data are securely accessible from virtually all our user devices. Lumina’s professional approach and strategic expertise is highly valued and their management of our IT – based on their in-depth knowledge, leaves us confident that our systems are available 24×7.

    Luke Harrison
    Keidan Harrison LLP

    Charles Douglas Solicitors LLP have been using Lumina Technologies for a number of years now and continue to be impressed by the technical know-how and contemporary knowledge of their senior management, who provide a timely, efficient and friendly service. Whether it is a small issue with one computer, or a strategic IT decision, they maintain a current knowledge of available technologies. Lumina are always at the other end of the phone to help resolve issues and minimise business interference. The technical knowledge of Richard and his senior team means that there has not been a problem that they can’t solve to date. I am sure we will continue to use them in the years to come.

    Charles Douglas
    Managing Partner, Charles Douglas Solicitors LLP

    Lumina have supported us so well through the difficult circumstances of 2020.  They worked extremely hard to ensure we were able to work remotely and continue to operate our business successfully. The support team are very friendly and knowledgeable, and have excellent response times.

    The team have also enhanced our cyber security which is so important in the legal sector, and they continue to provide high quality advice to help us move forward with our IT goals.

    Robin Illingworth
    Managing Partner, Adams & Remers LLP

    Lumina Technologies Prism Hosted Desktop has allowed our business to centralise our global corporate data, allowing much faster access for all our staff – regardless of their location. We have also been able to simplify and reduce our infrastructure and management overhead. With the new Prism Hosted Desktop solution all staff now have simple and secure access to corporate data using any device they choose. Prism Hosted Desktop has increased the productivity of our staff and given us a single, consistent and familiar experience for all users from any device, in any location, 24/7.

    Katherine Roe
    Chief Executive Officer, Wentworth Resources PLC

    Richard and his team at Lumina have provided Perrett Laver Limited with high quality strategic and practical IT Services for over ten years. During this period, Perrett Laver has grown from 10+ colleagues based in London to nearly 100 colleagues located in six offices across the Americas, EMEA and Asia-Pacific. Richard and the Lumina team have not just been responsive to our ‘everyday’ IT needs, but have proactively sought to work with us on developing an infrastructure suitable for the type of operation we are today, and are planning to be months and years down the line. I would not hesitate to recommend Richard, especially for small to medium size business with growth in mind.

    Clementine McKinley
    COO, Perrett Laver Limited

    Discuss your business needs today

    Get in touch Schedule a call