We support your cloud-based hosted telephony system and help save your business money online rental, installation and maintenance. A hosted telephony system has the advantage of working across multiple sites, and integrating mobiles and other devices.
Hosted Telephony, sometimes known as Hosted VoIP, is a Unified Communications solution that does not use hardware based in your business premises.
This means that your business telephone system is hosted in the cloud instead. You make and receive calls using IP Handsets, mobiles or other devices, and the voice traffic is carried over an internet connection which in turn is connected to a data centre sitting within the cloud.
Benefits of moving to a hosted telephone system include:-
With hosted telephone solutions, you are protected in the event of a disaster. Calls can be redirected to any location or any device as long as you have access to the internet. So if one site goes down, it can still be business as usual for staff and customers.
Hosted systems work on a pay per licence basis. This means scaling up your operations is as simple as purchasing new licences.
A main reason for embracing Hosted Telephony is that it is a perfect enabler of Unified Communications, which means you can combine several different forms of communications such as data, voice and video across multiple devices and get them working in unity as a single solution. This makes your workforce more mobile, adaptable and competitive.
Businesses who prefer the idea of removing physical hardware from sites and managing equipment remotely are rapidly moving towards this form of telephony. Hosted Telephony is also perfect for companies that don’t have a PBX in place and are looking for a minimal capital outlay. In addition, having your telephony hosted in the cloud means no physical maintenance issues related to an on-premise PBX. It means an easy to manage system which is often provided as a fully supported service should you need extra resources.
No matter how your employees choose to work i.e. from home, from their mobile device, from the office, via hot-desking- everyone will be able to connect to your hosted business communications solution easily and flexibly. Staff can access all the tools that office based employees have access to, such as IM, Voicemail, Email, Video Conferencing and much more. Your mobile workforce can adapt to new business scenarios quickly and without interference to their working day.
All of the features and productivity-boosting applications available with an on-site PBX are also available with a Hosted Telephony solution. Call transfers, pick-ups, diverts, hunt groups and much more. Configuration is easy and quick to carry out. Staff can collaborate easily and efficiently and in a number of ways, depending on their working patterns.
Lumina Technologies Hosted Telephony solutions are managed through a digital platform that offers huge flexibility and great scalability, and enabling your staff to work remotely on any device and from anywhere in the world.
You will also have the assurance of business continuity as we will always find a way of working around a problem to keep your hosted telephony up and running. The system is connected to your computers’ IP addresses, which enables us to diagnose and fix problems remotely – in the same way that we can ‘take over’ a computer in order to repair it – meaning no time is lost in doing so.
Cost savings on phone calls are another advantage of Hosted Telephony. Internal calls can take place with different offices worldwide, also allowing for easier communication between teams. You can also take advantage of the cheapest deals on international calls, however many providers you would like to involve. And we can program your system to automatically go through the provider of choice as soon as the country code is entered.
Contact Lumina today to discuss our Hosted Telephone solutions.