IT Support For Architecture Firms
Providing the right IT infrastructure and support for architect firms
Providing the right IT infrastructure and support for architect firms
Innovation is one of the key factors of forward-thinking in architecture. Whether that’s new and innovative building materials, advanced construction methods or changing demographics, the right IT infrastructure and support for architect firms has an important role to play, especially in a sector that uses CAD (Computer-Aided Design) and BIM (Building Information Modelling).
As applications such as Virtual Reality, 3D and 4D printing, Artificial Intelligence, machine learning and robotics are shaping and changing the future, the architecture sector is responding by embracing these new technologies.
These technologies are being used to change the way architects prepare and present their vision to clients, planners, and to the public, where a virtual reality experience (rather than just drawings, illustrations, prototypes or models) comes together to deliver life like experiences.
Digital transformation is also empowering data-driven design and enables architects to make better-informed decisions to improve performance, project delivery, and business profitability.
At Lumina we know how important IT is for architects and that keeping technology optimised and performing efficiently and cost-effectively is of great importance. Even when taken down to the bare essentials, such as high-spec tablets and monitors that are used in a studio or on sites, managed IT services are equally as important.
Our managed IT services and solutions for architects deliver definite benefits to your business in terms of improved performance, productivity, availability, security, compliance and assured confidence in your technology.
We believe that a good customer experience is fundamental. When it comes to resolving IT issues, it is vital that every member of our IT Support team is not only technically qualified, but is also trained to deliver excellent customer service.
Our policy is that our IT Helpdesk engineers will respond to reported issues and begin working on resolving them within 30 minutes of the initial phone call or email.
They will always keep you informed of progress, manage expectations and aim to have things up and running as quickly as possible.
We believe that a good customer experience is fundamental. When it comes to resolving IT issues, it is vital that every member of our IT Support team is not only technically qualified but is also trained to deliver excellent customer service. Our IT Support team are highly trained, Microsoft-certified engineers and undergo regular customer service skills training.
Lumina have supported us so well through the difficult circumstances of 2020. They worked extremely hard to ensure we were able to work remotely and continue to operate our business successfully. The support team are very friendly and knowledgeable, and have excellent response times.
The team have also enhanced our cyber security which is so important in the legal sector, and they continue to provide high quality advice to help us move forward with our IT goals.
Robin Illingworth
Managing Partner, Adams & Remers LLP
