Why a hosted desktop solution will make your IT staff happy

15 February 2020
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There are many business advantages of having a hosted desktop solution, but there are also many benefits to your IT department.

Patches and updates

How much time do you and your staff spend installing patches and updates onto your desktop fleet? It is likely that if you work for a larger firm, you will have full-time staff members who spend their entire time doing this task. This can be frustrating because it takes engineers’ expertise away from strategic work which will ultimately be more useful (and profitable) to the organisation. With a ‘non-persistent’ hosted desktop solution, you only need to install updates into a single master image, which will then be cloned to stateless and disposable desktops. Critical components such as user profiles and line of business applications are not stored in these desktops but instead centralised and dynamically attached at user login. Moving to a stateless environment with single image management will free up your IT staff to concentrate on operational efficiency instead of firefighting all the time, and you will be able to spend more time working strategically.

Business continuity

When staff members have to rely on IT staff to set up their desktop, time becomes a problem. If a hard drive gets damaged, you will have to spend a lot of time recovering data and installing software on replacement hardware. If a fee earner cannot work because of desktop issues, your firm will be losing money. With a hosted desktop solution, users can simply log on from a different device and be up and running within minutes.

Office moves will no longer be an IT nightmare

If your firm is moving offices, or moving staff around within the premises, your IT department will become massively overstretched with the task of physically moving hardware and making sure everyone’s desktop is set up and working properly. In addition, IT staff are often the last to be told about such events! This places a huge pressure on your staffs’ time and is also a huge loss of fee earner time. A hosted desktop solution will make lengthy moves within the office a thing of the past. The hardware can stay where it is, so the only thing employees need to move are their belongings. Everyone can simply log on to their account at their new desk, meaning the entire workforce can be up and running again within minutes rather than hours.

Flexibility of scale

A huge advantage of a hosted desktop solution is its scalability. If your firm has a large project for which it needs to hire short-term staff, providing the hardware and licences needed becomes a headache as well as a huge cost. With a hosted solution, additional capacity can be provided in minutes – not days or weeks and can dynamically flex up or down as demand requires. The extra staff could work remotely using their own devices, or hot desk in your offices using available hardware. Any additional costs need only be incurred for the time they are actively working – meaning your firm only spends money on additional capacity when it is earning an income.

Agile working

To be successful and profitable, organisations need to attract a talented workforce. Companies are facing changes to working practices in that more and more people are asking to work remotely for at least some of the week. If your company’s working practices are more traditional, in that everyone must work in-house all the time, it may not be attracting the best talent, which will have an adverse effect on reputation and results. If you want to help drive your business to the next level, the ability to offer agile working is almost vital in terms of talent acquisition.

According to a report published by Deloitte: “Across the globe 70% of tomorrow’s future leaders might ‘reject’ what business as traditionally organizational has to offer, preferring to work independently by digital means in the long term”. To stay ahead of the curve, your firm must, therefore, be willing to embrace the agile working practices that will attract the best people, and the best way to enable remote working at the same time as protecting your IT system is by installing a hosted desktop solution.

The best solution for your firm

Lumina Technologies is currently trialling a hosted desktop solution aimed at the legal and accountancy sectors, which will be launched at the Legal Technology Forum in March. Working strategically with your IT directors, our solution will be tailored to your firm’s specific needs – incorporating all your current apps and software – with the advantages of business continuity, increased fee earning potential, cybersecurity, and freeing up more time for IT staff to work on strategic projects.

Please get in touch to discuss how using a hosted desktop solution will help your IT staff with their workload, freeing up their time from routine updates and helping to make them happy!

What our customers say

Lumina Technologies have taken the time to understand the requirements of our business and work as our strategic IT partner, enabling us to concentrate on delivering a high quality service to our clients and focus on our growth strategy. They have delivered a 100% cloud solution to our business with no underlying infrastructure costs or maintenance, which gives us scalability for our planned growth. It also means our business critical applications and data are securely accessible from virtually all our user devices. Lumina’s professional approach and strategic expertise is highly valued and their management of our IT – based on their in-depth knowledge, leaves us confident that our systems are available 24×7.

Luke Harrison, Keidan Harrison LLP

Lumina have supported us so well through the difficult circumstances of 2020.  They worked extremely hard to ensure we were able to work remotely and continue to operate our business successfully.The support team are very friendly and knowledgeable, and have excellent response times.

The team have also enhanced our cyber security which is so important in the legal sector, and they continue to provide high quality advice to help us move forward with our IT goals.

Adams & Remers

The quality of IT Support provided by Lumina Technology is of the highest standard and is complemented by effective client liaison with impressive response times. Trap Oil Group plc has no hesitation in recommending Lumina as a dedicated and specialist group of IT professionals.

Martin David
Technical Director, Trap Oil Group plc

Richard and his team are a real inspiration to anyone who meets them and I have watched Lumina’s growth over the last few years with interest and admiration. Richard has been an amazing supporter of the Hospice of St Francis, being a Gold member of the Corporate Partner Network for almost two years. He takes an active interest in the community and is passionate about his company and his town: nothing is too much trouble, he is always willing to help, to give up his time and to provide business advice when asked. Lumina is an inspiration to any company wanting to set up business in Hertfordshire.

Carolyn Addison
Corporate Fundraising Manager, The Hospice of St Francis

Lumina Technologies Prism Hosted Desktop has allowed our business to centralise our global corporate data, allowing much faster access for all our staff – regardless of their location. We have also been able to simplify and reduce our infrastructure and management overhead. With the new Prism Hosted Desktop solution all staff now have simple and secure access to corporate data using any device they choose. Prism Hosted Desktop has increased the productivity of our staff and given us a single, consistent and familiar experience for all users from any device, in any location, 24/7.

Katherine Roe
Chief Executive Officer, Wentworth Resources PLC

The commercially sensitive and regulated nature of Lambert Energy Advisory’s business requires an IT provider able to maintain the highest levels of integrity and confidentiality, Lumina Technologies has consistently been unimpeachable in this regard over the nine years we have employed them.

Patrick Agar
Lambert Energy Advisory

It has been a great pleasure working with Lumina Technologies over the past two years. They have fully committed to being involved in the local community with volunteering and with professional advice and commitment, helping many local charities along the way. As a growing company it proves that being involved in the local community is helping them attract and retain a talented workforce and I look forward to working with them well into the future.

Cindy Withey
Connect Dacorum

Hawkstone Management Services Ltd is a small company for which IT Outsourcing is realistically the only viable option. Lumina Technologies have successfully performed this role for over fifteen years. They also provide innovative solutions to keep pace with technological progress. I would have no hesitation in recommending Lumina to similar sized businesses.

Stephen Pembury
Hawkstone Management Services Ltd

Charles Douglas Solicitors LLP have been using Lumina Technologies for a number of years now and continue to be impressed by the technical know-how and contemporary knowledge of their senior management, who provide a timely, efficient and friendly service. Whether it is a small issue with one computer, or a strategic IT decision, they maintain a current knowledge of available technologies. Lumina are always at the other end of the phone to help resolve issues and minimise business interference. The technical knowledge of Richard and his senior team means that there has not been a problem that they can’t solve to date. I am sure we will continue to use them in the years to come.

Charles Douglas
Managing Partner, Charles Douglas Solicitors LLP

The team at Lumina Technologies have made the Amoun Travel & Tours office IT transition seamless and problem free. The office set-up has been vastly improved and the IT Support services are flawless. No issue goes unresolved, which is extremely reassuring.

Adam Helmy
Amoun Travel & Tours Ltd

Lumina Technologies has been Salamander Energy plc’s IT provider since start-up in 2005 and has supported us in London during our expansion across operational offices in SE Asia. Their professional approach, strategic advice and close co-operation have been essential in making this a success.

John Bell
Group Technical Director, Salamander Energy plc

Richard and his team at Lumina have provided Perrett Laver Limited with high quality strategic and practical IT Services for over ten years. During this period, Perrett Laver has grown from 10+ colleagues based in London to nearly 100 colleagues located in six offices across the Americas, EMEA and Asia-Pacific. Richard and the Lumina team have not just been responsive to our ‘everyday’ IT needs, but have proactively sought to work with us on developing an infrastructure suitable for the type of operation we are today, and are planning to be months and years down the line. I would not hesitate to recommend Richard, especially for small to medium size business with growth in mind.

Clementine McKinley
COO, Perrett Laver Limited


Society Limited has been supported by Lumina Technologies since our earliest start-up phase. From large logistical challenges like an office move, through to smaller fiddly issues like fixing a faulty e-template, we know we can count on their support and advice. They’ve also been able to engage with us strategically on the challenge of scaling-up our infrastructure as the firm continues to grow and evolve. We always feel confident going to Lumina with a problem, since we know they genuinely care about sorting things out and helping us to get on with our core business.

Simon Lucas
Managing Director, Society Limited

The Vita Group HQ staff have worked with Richard McBarnet and Lumina Technologies for over 9 years, with Lumina providing all our PC, server, phone, and software support. The services have included C-level executives based in London, Manchester, the US, as well as supporting home office IT as well. The service provided and intellectual capabilities are outstanding and we would highly recommend Richard and his Lumina team.

Joe Menendez
CEO, The Vita Group

We worked with Lumina on a GDPR Audit. Richard was knowledgeable and professional throughout, and did the best he could to bring a dry topic to life through lots of real life examples and analogies. We were so impressed with the service Lumina provided and the value we got from partnering with them on this project – we couldn’t recommend them enough.

Holly Cottingham, Vintec Laboratories

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