Good IT management is vital for your business. Taking care of your IT will not only help you to protect your system from cyber-attack, it will also help you keep control of IT costs, keep your hardware and software up-to-date and relevant, form a clear strategy for your technical needs, and even help you identify operational weaknesses.
Instead of the expense of a specialist department run by a chief information officer, many companies outsource IT service management to a specialist company. The advantages are that support can be offered 24/7, with the specialist hardware and software needed to keep up-to-date in what is a very fast-moving environment, and the economies of scale when it comes to buying new equipment.
However, many companies want to try and save costs by cherry-picking aspects of their IT managed services, which actually puts their system at greater risk and the service provider in a difficult position. From our point of view, without jurisdiction over the whole system, we cannot guarantee a fully effective service.
Protecting your building
A good analogy for comparison is to imagine you are hiring a security company to protect your business premises. If you pay them to take care of everything, they will always have an overview of the entire operation. If a particular guard is off sick or on annual leave, the company will know there’s a potential weak point and be in a position to do something about it before it becomes a problem. If an alarm is triggered unexpectedly, the company will be able to swiftly deploy resources to sort things out, hopefully without any break in business for you.
However, if you want to save money, you may take some of the security company’s responsibilities away. If you are only willing to pay for enough guards to protect the front door, they won’t have any control over who is guarding the back door – and maybe no-one is. For the sake of saving money, you are taking away the security company’s ability to adequately protect your business.
Protecting your IT system
When you outsource the management of your IT system, the issue is the same. By adopting a pick and mix approach to what you’re willing to outsource, you are effectively weakening the entire system. Conversely, if your service provider has a complete overview of your entire IT system, their service becomes more efficient, more effective and adds much greater value.
We understand that outsourcing so much control is a huge leap of faith for some business owners, especially if they have been running a small business where they are used to having an operational input into every aspect of the company. We’ve learnt through experience that owners who struggle to let go completely make the job of any outsourcing company more difficult. However, those who trust us enough to let us do what we do best can spend more time on their core business.
Protecting your sleep
If you are a CEO or business owner, the main benefit of outsourcing end-to-end IT management is that it is, basically, one less thing to worry about; one less thing to keep you awake at night. Through SLAs(Service Level Agreements) and reporting, you will always be kept informed about what is happening, but you will no longer have to be involved in making it happen yourself. You can then rest assured that you have the best hardware and software for your company’s needs, your business is supported at all times, including during non-trading hours, there are experts who are dedicated to ensuring it is up-to-date and secure, and that if there ever was a worst case scenario, your company could have the ability to continue trading with minimal or no loss of data.