Hosted Telephony Services
Cloud-based phone systems that give your team the freedom to communicate from anywhere, on any device, without the burden of managing hardware. Because who wants to own a traditional telephone system anymore?
Cloud-based phone systems that give your team the freedom to communicate from anywhere, on any device, without the burden of managing hardware. Because who wants to own a traditional telephone system anymore?
Hosted telephony (also known as hosted VoIP or cloud telephony) is a modern business phone system that lives in the cloud rather than as physical hardware in your office.
Your team makes and receives calls using IP handsets, mobiles, or computers, with voice calls carried securely over your internet connection to data centres in the cloud. This means no expensive on-site private branch exchange (PBX) equipment to maintain or replace.
Because who wants to own a traditional telephone system anymore?
Hosted telephony needs to be simple, accessible, and reliable. Cloud-based phone system solutions are mature, cost-effective, and easily implemented compared to traditional phone lines.
Most businesses considering cloud telephony share similar challenges:
Modern businesses need communication tools that work as flexibly as their teams do. Hosted telephony transforms your business phone system from a location-specific desk phone into a versatile service that follows your people:
When unexpected events happen – from power outages to travel disruptions – your communication lines need to stay open. With a hosted phone system, calls can be redirected to any location or device with an internet connection.
If your office becomes inaccessible, your clients won’t even notice the difference. Your team can continue taking and making voice calls from their mobiles, laptops, or home phones without disruption.
However, it must be stated that VoIP still depends on your internet working.
The days of being tied to a traditional desk phone are over. Today’s workforce expects to communicate seamlessly whether they’re:
Depending on the provider, hosted VoIP and cloud based phone systems can be bundled with unified communication features such as instant messaging, presence, video calling, and more—making collaboration easy, even from remote locations.
Traditional telephone systems often require significant hardware investments when you expand. Hosted telephony works on a pay-per-user basis, making growth simple:
Reduce your communication costs while enhancing your capabilities:
Connect your team through multiple channels in one integrated platform:
Calls are encrypted in transit, and systems are hosted in UK data centres to ensure compliance with GDPR. We also recommend administrator controls and call logging for audit trails and quality assurance.
Get in touch FAQs
Unlike many hosted telephony providers who simply sell you a system and leave you to manage it, our hosted telephone systems include ongoing support and management:
We focus on how your business communicates, not just the technology behind it:
Gain control without complexity:
When selecting a business phone system, consider these key factors:
The right system should adapt to how your business operates, not force your team to change their workflows. Our IT consultants can help you assess these factors and recommend whether hosted VoIP or another solution best fits your specific needs.
Cloud-based telephony typically costs between £15-25 per user per month, depending on the features required. This predictable subscription model eliminates the large upfront costs of traditional telephone systems (often £5,000-£15,000+ for hardware), plus ongoing maintenance contracts.
Most businesses find hosted telephone systems more cost-effective overall, especially when factoring in reduced call costs, simplified management, and the elimination of hardware replacement cycles.
Small businesses typically benefit most from hosted telephony because it provides enterprise-grade features without the enterprise-grade price tag or technical complexity. The best business phone system for small businesses offers:
Rather than focusing on specific brands or technologies, small businesses should look for a cloud-based phone system that delivers the right balance of capabilities, simplicity, and support.
Transitioning to hosted VoIP follows these steps:
Most businesses can transition from traditional phone systems to cloud telephony seamlessly over 4-6 weeks, with the actual cutover typically completed in a single day.
Hosted VoIP (Voice over Internet Protocol) is another term for hosted telephony. It refers to phone services that use your internet connection to transmit voice calls instead of traditional phone lines or an Integrated Services Digital Network (ISDN). The “hosted” part means that the phone system equipment lives in secure data centres rather than in your office.
This approach offers several advantages over traditional telephone systems:
Embracing hosted telephony means your business can communicate more efficiently while reducing overall telecommunications costs.
We’re not your typical hosted telephony providers. Here’s what makes us different:
We Get Business: We speak your language, not tech jargon. We focus on how cloud telephony can improve your operations, not just the technical specifications.
Real Experience: For over 25 years, we’ve helped businesses like yours thrive with the right technology solutions. We’ve seen it all, planned it all, and implemented it all.
Service That Shows We Care: Our support desk keeps winning awards not because we’re the biggest, but because we treat your business like our own. When communication is critical, you need a partner who responds quickly.
The Perfect Size: We’re big enough to have all the expertise you need, but small enough that you’ll know your support team by name. No call centres or endless transfers—just real help from people who know your business.
Let’s discuss how our hosted telephone systems can transform how your team connects, collaborates, and serves your customers.
Richard and his team are a real inspiration to anyone who meets them and I have watched Lumina’s growth over the last few years with interest and admiration. Richard has been an amazing supporter of the Hospice of St Francis, being a Gold member of the Corporate Partner Network for almost two years. He takes an active interest in the community and is passionate about his company and his town: nothing is too much trouble, he is always willing to help, to give up his time and to provide business advice when asked. Lumina is an inspiration to any company wanting to set up business in Hertfordshire.
Carolyn Addison
Corporate Fundraising Manager, The Hospice of St Francis
Hawkstone Management Services Ltd is a small company for which IT Outsourcing is realistically the only viable option. Lumina Technologies have successfully performed this role for over fifteen years. They also provide innovative solutions to keep pace with technological progress. I would have no hesitation in recommending Lumina to similar sized businesses.
Stephen Pembury
Hawkstone Management Services Ltd
The quality of IT Support provided by Lumina Technology is of the highest standard and is complemented by effective client liaison with impressive response times. Trap Oil Group plc has no hesitation in recommending Lumina as a dedicated and specialist group of IT professionals.
Martin David
Technical Director, Trap Oil Group plc
Society Limited has been supported by Lumina Technologies since our earliest start-up phase. From large logistical challenges like an office move, through to smaller fiddly issues like fixing a faulty e-template, we know we can count on their support and advice. They’ve also been able to engage with us strategically on the challenge of scaling-up our infrastructure as the firm continues to grow and evolve. We always feel confident going to Lumina with a problem, since we know they genuinely care about sorting things out and helping us to get on with our core business.
Simon Lucas
Managing Director, Society Limited
The team at Lumina Technologies have made the Amoun Travel & Tours office IT transition seamless and problem free. The office set-up has been vastly improved and the IT Support services are flawless. No issue goes unresolved, which is extremely reassuring.
Adam Helmy
Amoun Travel & Tours Ltd
Lumina have supported us so well through the difficult circumstances of 2020. They worked extremely hard to ensure we were able to work remotely and continue to operate our business successfully. The support team are very friendly and knowledgeable, and have excellent response times.
The team have also enhanced our cyber security which is so important in the legal sector, and they continue to provide high quality advice to help us move forward with our IT goals.
Robin Illingworth
Managing Partner, Adams & Remers LLP
The Vita Group HQ staff have worked with Richard McBarnet and Lumina Technologies for over 9 years, with Lumina providing all our PC, server, phone, and software support. The services have included C-level executives based in London, Manchester, the US, as well as supporting home office IT as well. The service provided and intellectual capabilities are outstanding and we would highly recommend Richard and his Lumina team.
Joe Menendez
CEO, The Vita Group
Charles Douglas Solicitors LLP have been using Lumina Technologies for a number of years now and continue to be impressed by the technical know-how and contemporary knowledge of their senior management, who provide a timely, efficient and friendly service. Whether it is a small issue with one computer, or a strategic IT decision, they maintain a current knowledge of available technologies. Lumina are always at the other end of the phone to help resolve issues and minimise business interference. The technical knowledge of Richard and his senior team means that there has not been a problem that they can’t solve to date. I am sure we will continue to use them in the years to come.
Charles Douglas
Managing Partner, Charles Douglas Solicitors LLP
We’ve been so well supported by Paige and the Lumina team. They’ve been highly professional, very responsive, friendly, supportive. It’s really validated the decision to engage an IT partner, and we’re glad it’s with Lumina.
Bruce Storey
Chief Operating Officer, Estu Global Ltd
