We support your cloud-based hosted telephony system and help save your business money online rental, installation and maintenance. A hosted telephony system has many advantages – it can work across multiple sites and can integrate mobiles and other devices.
Hosted Telephony, sometimes known as Hosted VoIP, is a Unified Communications solution that does not use hardware based in your business premises.
This means that your business telephone system is hosted in the cloud instead. You make and receive calls using IP handsets, mobiles or other devices, and the voice traffic is carried over an internet connection which in turn is connected to a data centre sitting within the cloud.
Benefits of moving to a hosted telephone system include:
With hosted telephone solutions, you are protected in the event of a disaster. Calls can be redirected to any location or any device as long as you have access to the internet. So if one site goes down, it can still be business as usual for staff and customers.
Hosted systems work on a pay-per-licence basis. This means scaling up your operations is as simple as purchasing new licences.
A main reason for embracing Hosted Telephony is that it is a perfect enabler of Unified Communications, which means you can combine several different forms of communications such as data, voice and video across multiple devices and get them working in unity as a single solution. This makes your workforce more mobile, adaptable and competitive.
Businesses that prefer the idea of removing physical hardware from sites and managing equipment remotely are rapidly moving towards this form of telephony. Hosted Telephony is also perfect for companies that don’t have a PBX in place and are looking for a minimal capital outlay. In addition, having your telephony hosted in the cloud means no physical maintenance issues related to an on-premises PBX. It means an easy-to-manage system which is often provided as a fully supported service should you need extra resources.
No matter how your employees choose to work – from home, from their mobile device, from the office, via hot-desking – everyone will be able to connect to your hosted business communications solution easily and flexibly. Staff can access all the tools that office-based employees have access to, such as IM, Voicemail, Email, Video Conferencing and much more. Your mobile workforce can adapt to new business scenarios quickly and without interference to their working day.
All the features and productivity-boosting applications available with an on-site PBX are also available with a Hosted Telephony solution, including call transfers, pick-ups, diverts, hunt groups and much more. Configuration is easy and quick to carry out. Staff can collaborate easily and efficiently and in a number of ways, depending on their working patterns.
Lumina Technologies Hosted Telephony solutions are managed through a digital platform that offers huge flexibility and great scalability, enabling your staff to work remotely on any device and from anywhere in the world.
You will also have the assurance of business continuity, as we will always find a way of working around a problem to keep your hosted telephony up and running. The system is connected to your computers’ IP addresses, which enables us to diagnose and fix problems remotely – in the same way that we can ‘take over’ a computer in order to repair it – meaning no time is lost in doing so.
Cost savings on phone calls are another advantage of Hosted Telephony. Internal calls can take place with different offices worldwide, also allowing for easier communication between teams. You can also take advantage of the cheapest deals on international calls, however many providers you would like to involve. And we can program your system to automatically go through the provider of choice as soon as the country code is entered.
We worked with Lumina on a GDPR Audit. Richard was knowledgeable and professional throughout, and did the best he could to bring a dry topic to life through lots of real life examples and analogies. We were so impressed with the service Lumina provided and the value we got from partnering with them on this project – we couldn’t recommend them enough.
Holly Cottingham, Vintec Laboratories
Lumina Technologies have taken the time to understand the requirements of our business and work as our strategic IT partner, enabling us to concentrate on delivering a high quality service to our clients and focus on our growth strategy. They have delivered a 100% cloud solution to our business with no underlying infrastructure costs or maintenance, which gives us scalability for our planned growth. It also means our business critical applications and data are securely accessible from virtually all our user devices. Lumina’s professional approach and strategic expertise is highly valued and their management of our IT – based on their in-depth knowledge, leaves us confident that our systems are available 24×7.
Luke Harrison
Keidan Harrison LLP
Hawkstone Management Services Ltd is a small company for which IT Outsourcing is realistically the only viable option. Lumina Technologies have successfully performed this role for over fifteen years. They also provide innovative solutions to keep pace with technological progress. I would have no hesitation in recommending Lumina to similar sized businesses.
Stephen Pembury
Hawkstone Management Services Ltd
Charles Douglas Solicitors LLP have been using Lumina Technologies for a number of years now and continue to be impressed by the technical know-how and contemporary knowledge of their senior management, who provide a timely, efficient and friendly service. Whether it is a small issue with one computer, or a strategic IT decision, they maintain a current knowledge of available technologies. Lumina are always at the other end of the phone to help resolve issues and minimise business interference. The technical knowledge of Richard and his senior team means that there has not been a problem that they can’t solve to date. I am sure we will continue to use them in the years to come.
Charles Douglas
Managing Partner, Charles Douglas Solicitors LLP
The Vita Group HQ staff have worked with Richard McBarnet and Lumina Technologies for over 9 years, with Lumina providing all our PC, server, phone, and software support. The services have included C-level executives based in London, Manchester, the US, as well as supporting home office IT as well. The service provided and intellectual capabilities are outstanding and we would highly recommend Richard and his Lumina team.
Joe Menendez
CEO, The Vita Group
Lumina Technologies has been Salamander Energy plc’s IT provider since start-up in 2005 and has supported us in London during our expansion across operational offices in SE Asia. Their professional approach, strategic advice and close co-operation have been essential in making this a success.
John Bell
Group Technical Director, Salamander Energy plc
The team at Lumina Technologies have made the Amoun Travel & Tours office IT transition seamless and problem free. The office set-up has been vastly improved and the IT Support services are flawless. No issue goes unresolved, which is extremely reassuring.
Adam Helmy
Amoun Travel & Tours Ltd
The quality of IT Support provided by Lumina Technology is of the highest standard and is complemented by effective client liaison with impressive response times. Trap Oil Group plc has no hesitation in recommending Lumina as a dedicated and specialist group of IT professionals.
Martin David
Technical Director, Trap Oil Group plc
Richard and his team at Lumina have provided Perrett Laver Limited with high quality strategic and practical IT Services for over ten years. During this period, Perrett Laver has grown from 10+ colleagues based in London to nearly 100 colleagues located in six offices across the Americas, EMEA and Asia-Pacific. Richard and the Lumina team have not just been responsive to our ‘everyday’ IT needs, but have proactively sought to work with us on developing an infrastructure suitable for the type of operation we are today, and are planning to be months and years down the line. I would not hesitate to recommend Richard, especially for small to medium size business with growth in mind.
Clementine McKinley
COO, Perrett Laver Limited
