2nd Line Service Desk Analyst
What do you do with your day at Lumina? I provide 2nd Line IT Support for our clients on a daily basis. I’m always looking to learn something new, and striving to be better by exploring and trying things out for myself. I’m lucky enough to be part of a fantastic team who are supportive, enabling and sociable.
What are you good at? Empathy and an eagerness to learn. I would like to say I’m approachable and genuinely love hearing about other people’s lives, and the stories they have to tell.
Likes: I enjoy food, fish-keeping and Pokémon. I also have a HTC Vive that I need to spend more time on – escaping away to a virtual interactive world is different and exciting!
Dislikes: The cold, raisins in baked goods (lone raisins are fine). I also dislike the fact that I’m intolerant to most fruits, as they’re one of my favourite foods.
Would like to meet: Uma Thurman. I consider her my idol, and Kill Bill is my favourite film of all time.
Did you know: 1 in 2 million lobsters are blue due to a genetic mutation causing an excess of proteins. You can also find yellow, albino, two tone lobsters but they don’t look as cool.
Favourite Holiday: Dubrovnik, Croatia. It’s just as picturesque as you see online. Plenty of history and architecture to explore, and there are loads of exotic trails to meander along on the mainland and many islands just offshore. Definitely a location I’ll visit again! I would also like to explore the fjords in Norway.
Favourite Food: Sushi – the only food my stomach knows no bounds with. Not related to my personal fish.
Top IT Tip: Measure twice, cut once!