Why Partnering with a ‘Smaller’ IT Provider Will Benefit Your Business More

7 June 2024
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In the past three-five years, the IT landscape in the UK has experienced a surge of buyouts. Many founders of smaller, local IT providers, approaching retirement, have accepted generous offers for their businesses. This trend has allowed a handful of IT providers to grow through buying the client base of smaller providers, rather than organically.

Please see our blog post: What To Do If Your IT Provider Has Been Merged Into a Larger Company for more information about this.


Who to Partner With: Smaller Local vs Larger Corporate IT Providers:

Choosing between a smaller, more local IT provider, and a larger, more corporate based one is a significant decision for any managing director. Each option has its pros and cons, depending on your business type and your expectations from the partnership.


Working with a Larger, More Corporate IT Provider:

Larger IT providers, often driven by shareholder expectations, may come with several downsides:

  • Decline in Service Quality: Larger providers may struggle to maintain high service standards due to their extensive client base.
  • Getting ‘Lost in the System’: The staff of ‘smaller’ clients may feel ignored or undervalued, as they become just ‘another number’ in a vast system.
  • Lack of Communication: Timely updates on logged tickets or ongoing projects may be infrequent, leading to frustration and miscommunication amongst you and your staff.
  • Impersonal Service: The transition from a small to a large provider can be jarring (if your IT provider has been bought out), with a noticeable drop in personalised service quality.
  • Mismatched Expectations: The service level you expect may not align with what is delivered, leading to dissatisfaction.


These issues arise because larger providers focus on managing a broad client base, often prioritising shareholder and profit over service delivery.


Potential Pros:

  • Cost Efficiency: Larger providers might appear cheaper due to their ability to scale because of their bigger client base and reduce prices.
  • Specialised Expertise: They may have more specialist engineers to handle complex security needs.


Benefits of Partnering with a Smaller, More Local IT Provider:

In the current trend of IT provider buyouts, a personalised service has become a sought-after luxury, rather than a standard expectation.

In our experience as a smaller, strategic IT provider working with small businesses of up to 50 people, we understand that directors often prefer to work with businesses of a similar size to them.


Here’s why partnering with a smaller, local IT provider can be beneficial, especially for small businesses:

  • Personalised Service: Smaller providers, with a lighter but highly valued client base, prioritise client retention. This means their service is personalised and excellent. For instance, at Lumina, we know all our users by name, building strong relationships through site visits and enquiries.
  • Consistency and Continuity: Smaller providers’ engineers learn your unique systems and processes, ensuring smooth and personal experiences every time you and your staff interact with them. Queries are quickly addressed without the need for new engineers to first understand your systems.
  • Service-First Ethos: At Lumina, our ‘service first, technology second’ approach ensures that we prioritise your business needs above all else. Many other ‘smaller’ IT providers will likely be the same.



There is no definitive answer to who you should work with.

It ultimately depends on the type of relationship you seek with a technology partner. IT is critical to business operations and strategic growth and is especially important regarding cybersecurity protection.

Consider whether you want a transactional, reactive relationship with a larger provider or a strategic, personalised partnership with a smaller, more local provider.

What our customers say

Lumina Technologies have taken the time to understand the requirements of our business and work as our strategic IT partner, enabling us to concentrate on delivering a high quality service to our clients and focus on our growth strategy. They have delivered a 100% cloud solution to our business with no underlying infrastructure costs or maintenance, which gives us scalability for our planned growth. It also means our business critical applications and data are securely accessible from virtually all our user devices. Lumina’s professional approach and strategic expertise is highly valued and their management of our IT – based on their in-depth knowledge, leaves us confident that our systems are available 24×7.

Luke Harrison
Keidan Harrison LLP

Lumina have supported us so well through the difficult circumstances of 2020.  They worked extremely hard to ensure we were able to work remotely and continue to operate our business successfully. The support team are very friendly and knowledgeable, and have excellent response times.

The team have also enhanced our cyber security which is so important in the legal sector, and they continue to provide high quality advice to help us move forward with our IT goals.

Robin Illingworth
Managing Partner, Adams & Remers LLP

The quality of IT Support provided by Lumina Technology is of the highest standard and is complemented by effective client liaison with impressive response times. Trap Oil Group plc has no hesitation in recommending Lumina as a dedicated and specialist group of IT professionals.

Martin David
Technical Director, Trap Oil Group plc

Richard and his team are a real inspiration to anyone who meets them and I have watched Lumina’s growth over the last few years with interest and admiration. Richard has been an amazing supporter of the Hospice of St Francis, being a Gold member of the Corporate Partner Network for almost two years. He takes an active interest in the community and is passionate about his company and his town: nothing is too much trouble, he is always willing to help, to give up his time and to provide business advice when asked. Lumina is an inspiration to any company wanting to set up business in Hertfordshire.

Carolyn Addison
Corporate Fundraising Manager, The Hospice of St Francis

Lumina Technologies Prism Hosted Desktop has allowed our business to centralise our global corporate data, allowing much faster access for all our staff – regardless of their location. We have also been able to simplify and reduce our infrastructure and management overhead. With the new Prism Hosted Desktop solution all staff now have simple and secure access to corporate data using any device they choose. Prism Hosted Desktop has increased the productivity of our staff and given us a single, consistent and familiar experience for all users from any device, in any location, 24/7.

Katherine Roe
Chief Executive Officer, Wentworth Resources PLC

The commercially sensitive and regulated nature of Lambert Energy Advisory’s business requires an IT provider able to maintain the highest levels of integrity and confidentiality, Lumina Technologies has consistently been unimpeachable in this regard over the nine years we have employed them.

Patrick Agar
Lambert Energy Advisory

It has been a great pleasure working with Lumina Technologies over the past two years. They have fully committed to being involved in the local community with volunteering and with professional advice and commitment, helping many local charities along the way. As a growing company it proves that being involved in the local community is helping them attract and retain a talented workforce and I look forward to working with them well into the future.

Cindy Withey
Connect Dacorum

Hawkstone Management Services Ltd is a small company for which IT Outsourcing is realistically the only viable option. Lumina Technologies have successfully performed this role for over fifteen years. They also provide innovative solutions to keep pace with technological progress. I would have no hesitation in recommending Lumina to similar sized businesses.

Stephen Pembury
Hawkstone Management Services Ltd

Charles Douglas Solicitors LLP have been using Lumina Technologies for a number of years now and continue to be impressed by the technical know-how and contemporary knowledge of their senior management, who provide a timely, efficient and friendly service. Whether it is a small issue with one computer, or a strategic IT decision, they maintain a current knowledge of available technologies. Lumina are always at the other end of the phone to help resolve issues and minimise business interference. The technical knowledge of Richard and his senior team means that there has not been a problem that they can’t solve to date. I am sure we will continue to use them in the years to come.

Charles Douglas
Managing Partner, Charles Douglas Solicitors LLP

The team at Lumina Technologies have made the Amoun Travel & Tours office IT transition seamless and problem free. The office set-up has been vastly improved and the IT Support services are flawless. No issue goes unresolved, which is extremely reassuring.

Adam Helmy
Amoun Travel & Tours Ltd

Lumina Technologies has been Salamander Energy plc’s IT provider since start-up in 2005 and has supported us in London during our expansion across operational offices in SE Asia. Their professional approach, strategic advice and close co-operation have been essential in making this a success.

John Bell
Group Technical Director, Salamander Energy plc

Richard and his team at Lumina have provided Perrett Laver Limited with high quality strategic and practical IT Services for over ten years. During this period, Perrett Laver has grown from 10+ colleagues based in London to nearly 100 colleagues located in six offices across the Americas, EMEA and Asia-Pacific. Richard and the Lumina team have not just been responsive to our ‘everyday’ IT needs, but have proactively sought to work with us on developing an infrastructure suitable for the type of operation we are today, and are planning to be months and years down the line. I would not hesitate to recommend Richard, especially for small to medium size business with growth in mind.

Clementine McKinley
COO, Perrett Laver Limited

Society Limited has been supported by Lumina Technologies since our earliest start-up phase. From large logistical challenges like an office move, through to smaller fiddly issues like fixing a faulty e-template, we know we can count on their support and advice. They’ve also been able to engage with us strategically on the challenge of scaling-up our infrastructure as the firm continues to grow and evolve. We always feel confident going to Lumina with a problem, since we know they genuinely care about sorting things out and helping us to get on with our core business.

Simon Lucas
Managing Director, Society Limited

The Vita Group HQ staff have worked with Richard McBarnet and Lumina Technologies for over 9 years, with Lumina providing all our PC, server, phone, and software support. The services have included C-level executives based in London, Manchester, the US, as well as supporting home office IT as well. The service provided and intellectual capabilities are outstanding and we would highly recommend Richard and his Lumina team.

Joe Menendez
CEO, The Vita Group

We worked with Lumina on a GDPR Audit. Richard was knowledgeable and professional throughout, and did the best he could to bring a dry topic to life through lots of real life examples and analogies. We were so impressed with the service Lumina provided and the value we got from partnering with them on this project – we couldn’t recommend them enough.

Holly Cottingham, Vintec Laboratories

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