All organisations rely on basic IT systems – computers, printers, emails etc. However, the effectiveness – or otherwise – of these systems affect different companies in different ways. For many, a slow computer or broken printer connection is inconvenient and frustrating but does not necessarily have a big effect on the bottom line.
However, when it comes to IT services for law firms, not having a fit-for-purpose IT system could cost thousands of pounds in terms of lost fees. When you are in a business that relies on fee earners’ time, can you afford for them to be twiddling their thumbs for a few minutes while they are waiting for their computer to boot up? Or spend their time doing unnecessary tasks when technology could automate the process?
Many law firms are moving towards a fixed-fee client system which is understandably popular with most people as it allows them to stay in control of their budget. If your company is heading towards this structure, then your fee earners’ time is more precious than ever. The quicker they can process documentation, the more clients you can take on.
The legal industry is historically inefficient when it comes to the production of its documents. IT managed services companies can help by observing your firm’s work and recommending systems that will save you time and increase overall efficiency. For example, time recording is normally done on a platform management system, but you need to ensure you have the right program that works efficiently with your other systems.
Other aspects to take into account are:
Law firms also need to take computer speed into account. We typically find that the cost of new systems is more than recovered in terms of efficiency savings. And once we have upgraded hardware, we often get feedback that the client wishes they had done it sooner.