IT Outsourcing Services

Is your IT Infrastructure ready for hybrid working?

22 April 2021
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More and more companies are transitioning to a hybrid work arrangement and flexible working models in order to improve the employee work-life balance, their wellbeing, and to adopt a more adaptive working environment. The new hybrid working model is a location-flexible arrangement, that allows employees to combine onsite and offsite working as agreed with their employer. Following the gradual lifting of COVID lockdowns worldwide, a broad range of hybrid arrangements have emerged, giving employees flexibility that was very rarely offered before.

As we all reimagine the future of the workplace, the benefits of remote and hybrid work for employees and employers are becoming clear. Many large worldwide organisations including Microsoft, Google, Facebook, and Twitter have announced that they will allow more workers to continue working from home post-pandemic.

While ‘hybrid’ is key to understanding the more flexible future of work, it encompasses many possible systems. Hybrid work tends to include more freedom around when to work as well as where. It generally grants more autonomy to employees to fit work around the rest of their lives, rather than structuring other parts of a weekday around hours logged in an office. Ideally, it’s the best of both worlds: structure and sociability on one hand, and independence and flexibility on the other.  Therefore businesses are starting to think about the long-term options, including alternative ways to structure work communication and collaboration as well as physical presence.

At present, business owners are starting to ask the question to their employees, of ‘how they would like to work moving forward’.  Many businesses are currently managing in different ways – some have given employees the option to continue working remotely until at least 2022, other businesses have called staff back to the workplace on different time schedules and in staggered groups and others are leaving it entirely up to individual employees to decide where to base themselves.

A common procedure of existing hybrid working businesses, that accelerated since the pandemic started, is to assign certain days for in-office meetings and collaboration, and remote days for work involving individual focus. Physical presence might be required for certain meetings, team-building and project kick-offs, but not necessarily for other focussed individual work. Richard McBarnet, Managing Director at Lumina Technologies states  “Here at Lumina we are trying to use home working days less for video and team meetings and more for the tasks that require concentration and focus. A task that may take several hours in the office can potentially be completed in just an hour or two at home”.

Wherever your team works though, it is extremely important to support everyone’s unique working situation and it is best to determine how your IT infrastructure and equipment helps bring your team together to allow for productivity every day.

What your employees want, is a seamless experience when working from home that is no different to that of being in the office, with access to the same business application and the ability to collaborate.

A hosted desktop solution can improve the efficiency of your IT system, with associated benefits to the way your staff work. The advantage to users is that they will barely notice that anything has changed at all. All users can log onto their desktops via an online portal, requiring just an internet connection. Integration of cloud-based identity providers (e.g. Microsoft Azure AD) enable features such as seamless single sign-on, passwordless login and multi-factor authentication. By enabling such integration provides an enhanced user experience by reducing (or preferably eliminating) password prompts and provides secure access to corporate data in an intelligent, non-intrusive manner. Staff will see and access exactly the same data in the same format they are used to, whether they are working on a computer, laptop, tablet or phone – and from wherever they are.

Prism Hosted Desktop is Lumina’s agile and flexible working solution. Developed with the needs of our client sectors, we have designed the product to fit seamlessly with your IT infrastructure. Our hosted desktop can securely deliver any workload to any device, anywhere – with no compromise to performance.

Prism Hosted Desktop is a scalable and affordable remote working solution enabling your business to offer agile working, in addition to dramatically reducing the time and cost of maintaining a physical desktop estate.  It enables an agile and flexible workforce who are not bound by location or device type.

What our customers say

Lumina Technologies have taken the time to understand the requirements of our business and work as our strategic IT partner, enabling us to concentrate on delivering a high quality service to our clients and focus on our growth strategy. They have delivered a 100% cloud solution to our business with no underlying infrastructure costs or maintenance, which gives us scalability for our planned growth. It also means our business critical applications and data are securely accessible from virtually all our user devices. Lumina’s professional approach and strategic expertise is highly valued and their management of our IT – based on their in-depth knowledge, leaves us confident that our systems are available 24×7.

Luke Harrison, Keidan Harrison LLP

Lumina have supported us so well through the difficult circumstances of 2020.  They worked extremely hard to ensure we were able to work remotely and continue to operate our business successfully.The support team are very friendly and knowledgeable, and have excellent response times.

The team have also enhanced our cyber security which is so important in the legal sector, and they continue to provide high quality advice to help us move forward with our IT goals.

Adams & Remers

The quality of IT Support provided by Lumina Technology is of the highest standard and is complemented by effective client liaison with impressive response times. Trap Oil Group plc has no hesitation in recommending Lumina as a dedicated and specialist group of IT professionals.

Martin David
Technical Director, Trap Oil Group plc

Richard and his team are a real inspiration to anyone who meets them and I have watched Lumina’s growth over the last few years with interest and admiration. Richard has been an amazing supporter of the Hospice of St Francis, being a Gold member of the Corporate Partner Network for almost two years. He takes an active interest in the community and is passionate about his company and his town: nothing is too much trouble, he is always willing to help, to give up his time and to provide business advice when asked. Lumina is an inspiration to any company wanting to set up business in Hertfordshire.

Carolyn Addison
Corporate Fundraising Manager, The Hospice of St Francis

Lumina Technologies Prism Hosted Desktop has allowed our business to centralise our global corporate data, allowing much faster access for all our staff – regardless of their location. We have also been able to simplify and reduce our infrastructure and management overhead. With the new Prism Hosted Desktop solution all staff now have simple and secure access to corporate data using any device they choose. Prism Hosted Desktop has increased the productivity of our staff and given us a single, consistent and familiar experience for all users from any device, in any location, 24/7.

Katherine Roe
Chief Executive Officer, Wentworth Resources PLC

The commercially sensitive and regulated nature of Lambert Energy Advisory’s business requires an IT provider able to maintain the highest levels of integrity and confidentiality, Lumina Technologies has consistently been unimpeachable in this regard over the nine years we have employed them.

Patrick Agar
Lambert Energy Advisory

It has been a great pleasure working with Lumina Technologies over the past two years. They have fully committed to being involved in the local community with volunteering and with professional advice and commitment, helping many local charities along the way. As a growing company it proves that being involved in the local community is helping them attract and retain a talented workforce and I look forward to working with them well into the future.

Cindy Withey
Connect Dacorum

Hawkstone Management Services Ltd is a small company for which IT Outsourcing is realistically the only viable option. Lumina Technologies have successfully performed this role for over fifteen years. They also provide innovative solutions to keep pace with technological progress. I would have no hesitation in recommending Lumina to similar sized businesses.

Stephen Pembury
Hawkstone Management Services Ltd

Charles Douglas Solicitors LLP have been using Lumina Technologies for a number of years now and continue to be impressed by the technical know-how and contemporary knowledge of their senior management, who provide a timely, efficient and friendly service. Whether it is a small issue with one computer, or a strategic IT decision, they maintain a current knowledge of available technologies. Lumina are always at the other end of the phone to help resolve issues and minimise business interference. The technical knowledge of Richard and his senior team means that there has not been a problem that they can’t solve to date. I am sure we will continue to use them in the years to come.

Charles Douglas
Managing Partner, Charles Douglas Solicitors LLP

The team at Lumina Technologies have made the Amoun Travel & Tours office IT transition seamless and problem free. The office set-up has been vastly improved and the IT Support services are flawless. No issue goes unresolved, which is extremely reassuring.

Adam Helmy
Amoun Travel & Tours Ltd

Lumina Technologies has been Salamander Energy plc’s IT provider since start-up in 2005 and has supported us in London during our expansion across operational offices in SE Asia. Their professional approach, strategic advice and close co-operation have been essential in making this a success.

John Bell
Group Technical Director, Salamander Energy plc

Richard and his team at Lumina have provided Perrett Laver Limited with high quality strategic and practical IT Services for over ten years. During this period, Perrett Laver has grown from 10+ colleagues based in London to nearly 100 colleagues located in six offices across the Americas, EMEA and Asia-Pacific. Richard and the Lumina team have not just been responsive to our ‘everyday’ IT needs, but have proactively sought to work with us on developing an infrastructure suitable for the type of operation we are today, and are planning to be months and years down the line. I would not hesitate to recommend Richard, especially for small to medium size business with growth in mind.

Clementine McKinley
COO, Perrett Laver Limited

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Society Limited has been supported by Lumina Technologies since our earliest start-up phase. From large logistical challenges like an office move, through to smaller fiddly issues like fixing a faulty e-template, we know we can count on their support and advice. They’ve also been able to engage with us strategically on the challenge of scaling-up our infrastructure as the firm continues to grow and evolve. We always feel confident going to Lumina with a problem, since we know they genuinely care about sorting things out and helping us to get on with our core business.

Simon Lucas
Managing Director, Society Limited

The Vita Group HQ staff have worked with Richard McBarnet and Lumina Technologies for over 9 years, with Lumina providing all our PC, server, phone, and software support. The services have included C-level executives based in London, Manchester, the US, as well as supporting home office IT as well. The service provided and intellectual capabilities are outstanding and we would highly recommend Richard and his Lumina team.

Joe Menendez
CEO, The Vita Group

We worked with Lumina on a GDPR Audit. Richard was knowledgeable and professional throughout, and did the best he could to bring a dry topic to life through lots of real life examples and analogies. We were so impressed with the service Lumina provided and the value we got from partnering with them on this project – we couldn’t recommend them enough.

Holly Cottingham, Vintec Laboratories

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