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Digital transformation is forcing companies to change their business models and adapt to the new market reality, and what’s interesting is that it’s not the companies that are driving this change – it’s the customer!
Today, customers expect relevant content in relation to what they’re doing anytime, anywhere and in the format and on the device of their choosing. It’s their journey that dictates your strategy!
In order to keep up with this new kind of “always-connected” customer, your business must embrace technology to deliver an unmatched customer experience.
Digital transformation marks a radical rethinking of how an organisation uses technology, people and processes to fundamentally change its business performance. It is the adoption of digital technology to transform services, through replacing non-digital or manual processes with digital processes or replacing older technology with newer digital technology to meet customer demands.
So how do you start this transformation? Here are our recommendations on steps to consider when getting started with a Digital Transformation Strategy:-
Knowing where your company is, and what it needs to do to reach the place it would like to be, is essential to building a roadmap that will get you there.
Before you jump into digital transformation, think about the experience you want to provide. As part of this process, you may ask yourself the following questions.
Getting clear on what you want to address and what your goals are will put you on the path to a successful digital transformation strategy. However, you also need to think about how digital transformation will impact your customers. This will involve asking questions like:
This can quickly have an impact on your bottom line. Many companies report that they’ve cut costs by 10% to 20% with digital transformation. They also report revenue growth of 10% to 15% from transforming their customer experience processes.
Digital transformation doesn’t work on paper and it will only be successful if you integrate it into your daily workflows.
Make your processes about the people that deal with them i.e. focus on the needs and expectations of your stakeholders: customers, suppliers, and employees. Evaluate all of the workflows, procedures, policies, and practices that support the function, business unit, or division you’re looking to transform. Then evaluate the entire organisation, as you will need to line up project goals within the ambitions of the business—and, if you are taking a continuity-minded approach, having a clear view of your challenges can help you implement later stages of digital transformation more easily within the framework you build after evaluation.
Ask yourself questions like: How can I improve my sales team’s effectiveness by implementing a digital CRM? How do I help my accountants to prioritise the right invoices? How can I automate repetitive process steps to give my employees time to focus on value-adding tasks?
Don’t try to replace all of your systems and processes at once. Select the process and use case you want to tackle first, implement the technology, get your KPIs on track — and then spread the technology across your process landscape.
Replacing old technologies and processes with digital solutions takes care, planning, and persistence. But with the right approach and tools, you can build and implement a winning plan for successful digital transformation in your business. Digital transformation isn’t about spending money on tech, it’s about spending money right. So once you’ve defined your desired business outcomes, decide on the systems and technology that will support your goal.
More often than not, cloud adoption is a top priority and critical to digital transformation as it creates an agile, flexible IT environment for your business moving forward.
There are many solutions that can help you meet your digital transformation goals but the problem is many businesses don’t take the time to think about what they actually need before choosing to implement technology – this wastes time and money.
Before you add any new technology, ask yourself:
If you can answer yes to both of these questions, that technology is an important part of your digital transformation strategy.
In addition, the technology partners you choose are much more than suppliers. The learning curve for moving from analog or pen-and-paper workflows into automated processes built around continuous improvement can be significant. That’s why it’s important to choose technology providers who can also give your staff the training and support they need to weather the digital transformation successfully.
Technology providers can also offer insights from their own experience to help guide you as you define your project’s goals, timeline, and scope, and thus become partners in shared success.
Building a successful digital transformation strategy doesn’t have to be a challenge. With the right support and expertise, you can adapt to change and outpace evolving demands. Lumina Technologies is a trusted partner for these projects.
Our experience in IT has proven that a successful digital transformation strategy needs to focus on two things. First, your strategy must include ways to manage evolving business goals. These strategies also need to account for the cultural change that comes with those advancements. Using our Framework, our team provides the kind of external perspective, agility, and understanding required for real innovation.
Lumina Technologies have taken the time to understand the requirements of our business and work as our strategic IT partner, enabling us to concentrate on delivering a high quality service to our clients and focus on our growth strategy. They have delivered a 100% cloud solution to our business with no underlying infrastructure costs or maintenance, which gives us scalability for our planned growth. It also means our business critical applications and data are securely accessible from virtually all our user devices. Lumina’s professional approach and strategic expertise is highly valued and their management of our IT – based on their in-depth knowledge, leaves us confident that our systems are available 24×7.
Luke Harrison, Keidan Harrison LLP
Lumina have supported us so well through the difficult circumstances of 2020. They worked extremely hard to ensure we were able to work remotely and continue to operate our business successfully.The support team are very friendly and knowledgeable, and have excellent response times.
The team have also enhanced our cyber security which is so important in the legal sector, and they continue to provide high quality advice to help us move forward with our IT goals.
Adams & Remers
The quality of IT Support provided by Lumina Technology is of the highest standard and is complemented by effective client liaison with impressive response times. Trap Oil Group plc has no hesitation in recommending Lumina as a dedicated and specialist group of IT professionals.
Technical Director, Trap Oil Group plc
Richard and his team are a real inspiration to anyone who meets them and I have watched Lumina’s growth over the last few years with interest and admiration. Richard has been an amazing supporter of the Hospice of St Francis, being a Gold member of the Corporate Partner Network for almost two years. He takes an active interest in the community and is passionate about his company and his town: nothing is too much trouble, he is always willing to help, to give up his time and to provide business advice when asked. Lumina is an inspiration to any company wanting to set up business in Hertfordshire.
Corporate Fundraising Manager, The Hospice of St Francis
Lumina Technologies Prism Hosted Desktop has allowed our business to centralise our global corporate data, allowing much faster access for all our staff – regardless of their location. We have also been able to simplify and reduce our infrastructure and management overhead. With the new Prism Hosted Desktop solution all staff now have simple and secure access to corporate data using any device they choose. Prism Hosted Desktop has increased the productivity of our staff and given us a single, consistent and familiar experience for all users from any device, in any location, 24/7.
Chief Executive Officer, Wentworth Resources PLC
The commercially sensitive and regulated nature of Lambert Energy Advisory’s business requires an IT provider able to maintain the highest levels of integrity and confidentiality, Lumina Technologies has consistently been unimpeachable in this regard over the nine years we have employed them.
Lambert Energy Advisory
It has been a great pleasure working with Lumina Technologies over the past two years. They have fully committed to being involved in the local community with volunteering and with professional advice and commitment, helping many local charities along the way. As a growing company it proves that being involved in the local community is helping them attract and retain a talented workforce and I look forward to working with them well into the future.
Hawkstone Management Services Ltd is a small company for which IT Outsourcing is realistically the only viable option. Lumina Technologies have successfully performed this role for over fifteen years. They also provide innovative solutions to keep pace with technological progress. I would have no hesitation in recommending Lumina to similar sized businesses.
Hawkstone Management Services Ltd
Charles Douglas Solicitors LLP have been using Lumina Technologies for a number of years now and continue to be impressed by the technical know-how and contemporary knowledge of their senior management, who provide a timely, efficient and friendly service. Whether it is a small issue with one computer, or a strategic IT decision, they maintain a current knowledge of available technologies. Lumina are always at the other end of the phone to help resolve issues and minimise business interference. The technical knowledge of Richard and his senior team means that there has not been a problem that they can’t solve to date. I am sure we will continue to use them in the years to come.
Managing Partner, Charles Douglas Solicitors LLP
The team at Lumina Technologies have made the Amoun Travel & Tours office IT transition seamless and problem free. The office set-up has been vastly improved and the IT Support services are flawless. No issue goes unresolved, which is extremely reassuring.
Amoun Travel & Tours Ltd
Lumina Technologies has been Salamander Energy plc’s IT provider since start-up in 2005 and has supported us in London during our expansion across operational offices in SE Asia. Their professional approach, strategic advice and close co-operation have been essential in making this a success.
Group Technical Director, Salamander Energy plc
Richard and his team at Lumina have provided Perrett Laver Limited with high quality strategic and practical IT Services for over ten years. During this period, Perrett Laver has grown from 10+ colleagues based in London to nearly 100 colleagues located in six offices across the Americas, EMEA and Asia-Pacific. Richard and the Lumina team have not just been responsive to our ‘everyday’ IT needs, but have proactively sought to work with us on developing an infrastructure suitable for the type of operation we are today, and are planning to be months and years down the line. I would not hesitate to recommend Richard, especially for small to medium size business with growth in mind.
COO, Perrett Laver Limited
Society Limited has been supported by Lumina Technologies since our earliest start-up phase. From large logistical challenges like an office move, through to smaller fiddly issues like fixing a faulty e-template, we know we can count on their support and advice. They’ve also been able to engage with us strategically on the challenge of scaling-up our infrastructure as the firm continues to grow and evolve. We always feel confident going to Lumina with a problem, since we know they genuinely care about sorting things out and helping us to get on with our core business.
Managing Director, Society Limited
The Vita Group HQ staff have worked with Richard McBarnet and Lumina Technologies for over 9 years, with Lumina providing all our PC, server, phone, and software support. The services have included C-level executives based in London, Manchester, the US, as well as supporting home office IT as well. The service provided and intellectual capabilities are outstanding and we would highly recommend Richard and his Lumina team.
CEO, The Vita Group
We worked with Lumina on a GDPR Audit. Richard was knowledgeable and professional throughout, and did the best he could to bring a dry topic to life through lots of real life examples and analogies. We were so impressed with the service Lumina provided and the value we got from partnering with them on this project – we couldn’t recommend them enough.
Holly Cottingham, Vintec Laboratories