IT Trends in 2021 and future technology adoption for your business

15 December 2020
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Gartner released its 2021 list of Tech trends to watch out for back in October this year – here are the trends we picked from the list and some of our own top picks to give you the top 5 that we think will be key in 2021. 

  • Distributed Cloud 
  • Anywhere Operations 
  • Zero Trust Security
  • Digital Transformation
  • IT Automation

Distributed Cloud

Distributed cloud is where cloud services are distributed to different physical locations, but the operation, governance and evolution remain the responsibility of the public cloud provider.

“Every new digital division will embrace innovation through ecosystems, and we expect a further 50% of enterprises to make cloud-centric transformation a priority, moving business-critical operational apps and all experience apps into the cloud,” Forrester predicts.

Enabling organisations to have these services physically closer helps, reduces data costs and helps accommodate laws that dictate data must remain in a specific geographical area. However, it also means that businesses still benefit from public cloud and aren’t managing their own private cloud, which can be costly and complex. 

A key part of this strategy will be aligning internal and external resources, where organisations should do with a specific strategy in mind, like a customer or business outcome.

Benefits of Distributed Cloud include:-

  • Enabling local processing
  • Compliance with important regulations
  • Enhance your data security
  • Offers redundancy in the case of a disaster
  • Improve overall performance
  • Supports innovative technology
  • Provides central management with decentralised processing

Anywhere Operations

Anywhere Operations is an IT operating model designed to support customers everywhere, enable employees everywhere, and manage the deployment of business services across distributed infrastructures. It is more than simply working from home or interacting with customers virtually – it also delivers unique value-add experiences across five core areas:

  • collaboration and productivity
  • secure remote access
  • cloud, and edge infrastructure
  • quantification of the digital experience
  • automation to support remote operations

Lumina have developed our VDI solution – Prism Hosted Desktop, which is an agile and flexible working solution. Developed with the needs of our client sectors, we have designed the product to fit seamlessly with your IT infrastructure. Our hosted desktop can securely deliver any workload to any device, anywhere – with no compromise to performance.

Prism Hosted Desktop is a scalable and affordable solution enabling your business to offer agile working, in addition to dramatically reducing the time and cost of maintaining a physical desktop estate.

Zero Trust Security

What is Zero Trust? Zero Trust is a security concept that requires all users, even those inside the organisation’s enterprise network, to be authenticated, authorised, and continuously validating security configuration and posture, before being granted or keeping access to your business applications and data.

Instead of assuming everything behind the corporate firewall is safe, the Zero Trust model assumes breach and verifies each request as though it originates from an open network. Regardless of where the request originates or what resource it accesses, Zero Trust teaches us to “never trust, always verify.” Rich intelligence and analytics are used to detect and respond to anomalies in real time.

Zero Trust means organisations deploy a new security model that more effectively adapts to the complexity of the modern environment, embraces the mobile workforce, and protects people, devices, apps, and data wherever they are located.

Digital Transformation

Digital transformation is the process of using digital technologies to create new — or modify existing — business processes, culture, performance and customer experiences in order to meet changing business and market requirements. This reimagining of business in the digital age is digital transformation.

Digital transformation begins and ends with how you think about and engage with customers.  As we move from paper to spreadsheets to smart applications for managing our business, we have the chance to reimagine how we do business — how we engage our customers — with digital technology on our side.

As they embark on digital transformation, many companies are taking a step back to ask whether they are really doing the right things.  

For SMB’s or businesses just getting started, there’s no need to set up your business processes and transform them later. You can future-proof your organisation from the word go. Thinking, planning, and building digitally sets you up to be agile, flexible, and ready to grow.

Key benefits you can expect with digital transformation:

  • Reduced costs
  • Improved customer strategy
  • Consolidated operations
  • Analytics
  • More customer-centric focus
  • Increased agility and innovation

IT Automation

IT automation is the process of creating software and systems to replace repeatable processes and reduce manual intervention. It accelerates the delivery of IT infrastructure and applications by automating manual processes that previously required a human touch. With IT automation, software is used to set up and repeat instructions, processes, or policies that save time and free up IT staff for more strategic work. With the rise of virtual networks and cloud services that require rapid, complex provisioning, automation is an indispensable strategy for helping IT teams deliver services with improved speed, consistency, and security.

IT automation overcomes the static, manual nature of IT operations jobs that prevent successful digital transformation. The technologies manage tasks based on business policies and resources. The goal is to establish an effective mechanism of automation within the dynamic settings of the IT environment, workforce resources, and the business landscape.

IT automation is a powerful tool that can scale a business, result in faster operations and provide significant cost savings. A fully automated environment can reduce the time to delivery for production-ready resources from weeks to less than a day.

For example It used to be enough to automate the record keeping for insurance companies. Now, business automation works to develop new opportunities to sell insurance itself. This happens by business and IT leaders working together to align modern approaches to application development with business processes.

Is your business making the most out of its technology and what are your plans for 2021?

Your business needs your IT to run seamlessly to ensure that your staff can work at the highest possible productivity level. Disruptions in the workplace can cause higher levels of stress as well as reduced work output, which in time may affect the quality of work to your clients. Lumina Technologies can help you with all of your IT needs including cloud services, IT security, IT managed services and IT outsourcing. We offer IT support for all our clients and ensure that an effective IT strategy is in place.

What our customers say

Lumina Technologies have taken the time to understand the requirements of our business and work as our strategic IT partner, enabling us to concentrate on delivering a high quality service to our clients and focus on our growth strategy. They have delivered a 100% cloud solution to our business with no underlying infrastructure costs or maintenance, which gives us scalability for our planned growth. It also means our business critical applications and data are securely accessible from virtually all our user devices. Lumina’s professional approach and strategic expertise is highly valued and their management of our IT – based on their in-depth knowledge, leaves us confident that our systems are available 24×7.

Luke Harrison, Keidan Harrison LLP

Lumina have supported us so well through the difficult circumstances of 2020.  They worked extremely hard to ensure we were able to work remotely and continue to operate our business successfully.The support team are very friendly and knowledgeable, and have excellent response times.

The team have also enhanced our cyber security which is so important in the legal sector, and they continue to provide high quality advice to help us move forward with our IT goals.

Adams & Remers

The quality of IT Support provided by Lumina Technology is of the highest standard and is complemented by effective client liaison with impressive response times. Trap Oil Group plc has no hesitation in recommending Lumina as a dedicated and specialist group of IT professionals.

Martin David
Technical Director, Trap Oil Group plc

Richard and his team are a real inspiration to anyone who meets them and I have watched Lumina’s growth over the last few years with interest and admiration. Richard has been an amazing supporter of the Hospice of St Francis, being a Gold member of the Corporate Partner Network for almost two years. He takes an active interest in the community and is passionate about his company and his town: nothing is too much trouble, he is always willing to help, to give up his time and to provide business advice when asked. Lumina is an inspiration to any company wanting to set up business in Hertfordshire.

Carolyn Addison
Corporate Fundraising Manager, The Hospice of St Francis

Lumina Technologies Prism Hosted Desktop has allowed our business to centralise our global corporate data, allowing much faster access for all our staff – regardless of their location. We have also been able to simplify and reduce our infrastructure and management overhead. With the new Prism Hosted Desktop solution all staff now have simple and secure access to corporate data using any device they choose. Prism Hosted Desktop has increased the productivity of our staff and given us a single, consistent and familiar experience for all users from any device, in any location, 24/7.

Katherine Roe
Chief Executive Officer, Wentworth Resources PLC

The commercially sensitive and regulated nature of Lambert Energy Advisory’s business requires an IT provider able to maintain the highest levels of integrity and confidentiality, Lumina Technologies has consistently been unimpeachable in this regard over the nine years we have employed them.

Patrick Agar
Lambert Energy Advisory

It has been a great pleasure working with Lumina Technologies over the past two years. They have fully committed to being involved in the local community with volunteering and with professional advice and commitment, helping many local charities along the way. As a growing company it proves that being involved in the local community is helping them attract and retain a talented workforce and I look forward to working with them well into the future.

Cindy Withey
Connect Dacorum

Hawkstone Management Services Ltd is a small company for which IT Outsourcing is realistically the only viable option. Lumina Technologies have successfully performed this role for over fifteen years. They also provide innovative solutions to keep pace with technological progress. I would have no hesitation in recommending Lumina to similar sized businesses.

Stephen Pembury
Hawkstone Management Services Ltd

Charles Douglas Solicitors LLP have been using Lumina Technologies for a number of years now and continue to be impressed by the technical know-how and contemporary knowledge of their senior management, who provide a timely, efficient and friendly service. Whether it is a small issue with one computer, or a strategic IT decision, they maintain a current knowledge of available technologies. Lumina are always at the other end of the phone to help resolve issues and minimise business interference. The technical knowledge of Richard and his senior team means that there has not been a problem that they can’t solve to date. I am sure we will continue to use them in the years to come.

Charles Douglas
Managing Partner, Charles Douglas Solicitors LLP

The team at Lumina Technologies have made the Amoun Travel & Tours office IT transition seamless and problem free. The office set-up has been vastly improved and the IT Support services are flawless. No issue goes unresolved, which is extremely reassuring.

Adam Helmy
Amoun Travel & Tours Ltd

Lumina Technologies has been Salamander Energy plc’s IT provider since start-up in 2005 and has supported us in London during our expansion across operational offices in SE Asia. Their professional approach, strategic advice and close co-operation have been essential in making this a success.

John Bell
Group Technical Director, Salamander Energy plc

Richard and his team at Lumina have provided Perrett Laver Limited with high quality strategic and practical IT Services for over ten years. During this period, Perrett Laver has grown from 10+ colleagues based in London to nearly 100 colleagues located in six offices across the Americas, EMEA and Asia-Pacific. Richard and the Lumina team have not just been responsive to our ‘everyday’ IT needs, but have proactively sought to work with us on developing an infrastructure suitable for the type of operation we are today, and are planning to be months and years down the line. I would not hesitate to recommend Richard, especially for small to medium size business with growth in mind.

Clementine McKinley
COO, Perrett Laver Limited

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Society Limited has been supported by Lumina Technologies since our earliest start-up phase. From large logistical challenges like an office move, through to smaller fiddly issues like fixing a faulty e-template, we know we can count on their support and advice. They’ve also been able to engage with us strategically on the challenge of scaling-up our infrastructure as the firm continues to grow and evolve. We always feel confident going to Lumina with a problem, since we know they genuinely care about sorting things out and helping us to get on with our core business.

Simon Lucas
Managing Director, Society Limited

The Vita Group HQ staff have worked with Richard McBarnet and Lumina Technologies for over 9 years, with Lumina providing all our PC, server, phone, and software support. The services have included C-level executives based in London, Manchester, the US, as well as supporting home office IT as well. The service provided and intellectual capabilities are outstanding and we would highly recommend Richard and his Lumina team.

Joe Menendez
CEO, The Vita Group

We worked with Lumina on a GDPR Audit. Richard was knowledgeable and professional throughout, and did the best he could to bring a dry topic to life through lots of real life examples and analogies. We were so impressed with the service Lumina provided and the value we got from partnering with them on this project – we couldn’t recommend them enough.

Holly Cottingham, Vintec Laboratories

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