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Human risk management

Because Security Starts with People

Security Awareness Training That Builds Culture, Not Just Compliance
84% of breaches don’t start with a technical failure. They start with a human moment.


We don’t believe in blaming people for being human. Instead, we build the training, support, and cultural shift that makes those moments harmless – transforming your team from your biggest vulnerability into your strongest defence.

The Reality – Why Human Mistakes Happen


We’ve All Been Set Up to Fail


Here’s the uncomfortable truth: we expect employees to be perfect security guards while managing impossible workloads.


Sarah has 47 unread emails and a 9am Monday deadline. A convincing invoice arrives. She clicks. That’s not carelessness – that’s a normal human response to an unsustainable work standard that society has created.

The real problems aren’t the people. They’re the conditions we’ve created:

The Skills Gap

Technology evolved faster than our ability to learn, so we’re always playing catch up. There are no minimum digital literacy standards anymore – no typing certifications, no EU digital passports. Your team is managing 2026 threats with knowledge from 2010, not because they’re incompetent, but because no one could have learned this in school.

The Pressure

We’ve normalised an urgency culture that forces people to choose between speed and security every single day. When someone’s racing to meet a month-end deadline, security always loses. That’s not their fault – it’s how we’ve designed work.

The Blame Culture

When breaches happen, we shame the person who clicked rather than acknowledging the system was set up to fail us. This creates fear, not awareness. People hide mistakes instead of reporting them. Problems get worse, not better.

We can’t expect everyone to become a cyber security expert during a busy workday. Technology and culture need to do more to protect us.

The Lumina Approach

Building a Security-Conscious Culture

Real security awareness can’t be forced through a single training session. It requires multiple components working together:

Engaging Education

Training that your team actually wants to engage with – not boring videos playing on a second screen while they get on with real work. We provide practical scenarios they’ll recognise, clear guidance they’ll remember, and content that builds genuine buy-in rather than resentment.

Elevated Digital Literacy

We don’t just teach your team what to do – we help them understand why it matters. The goal is to close the digital skills gap, so they can spot sophisticated threats and make smart security decisions even when they’re under pressure.

Long-Term Cultural Shift

Culture can’t change overnight. We invest in gradually building a security-first mindset across your organization – where protecting data becomes “how we do things around here,” not an external requirement imposed by IT. This is Lumina’s long-term partnership approach: we’re not here for a one-off training session, we’re here for the journey.

It’s Not Just Training. It’s Transformation.

Your team becomes confident, capable, and security-aware – not because they’re afraid of getting it wrong, but because they understand why it matters and have the tools to get it right.

Lumina’s Cultural Approach

Standard “Tick-Box” Training

Ongoing, engaging education

Annual video everyone ignores

Focuses on “why it matters”

Focuses on “what not to do”

Builds confidence and buy-in

Creates resentment and fear

Evolves with emerging threats

Treats security training as “one and done”

Makes security everyone’s responsibility

Treats security as IT’s job

The best security technology in the world can’t protect you if your team doesn’t understand the threats. But equally, training alone isn’t enough – you need the cultural shift that makes security instinctive, not imposed.

That’s why Human Risk Management is part of The Shield, working alongside our technical controls and business continuity services.

Technology + Training + Culture = Lasting resilience.

Our Human Risk Management Services

Your team is your first line of defense – but only if they’re equipped with the right knowledge and tools.


We provide security awareness training that actually engages your people. Real-world scenarios they’ll encounter in their daily work. Practical guidance they can apply immediately. Clear explanations that help them understand not just what to do, but why they’re doing it.


This isn’t about watching a generic video once a year and forgetting it by lunchtime. It’s about building lasting awareness through:


– Practical, relevant content that connects to how your team actually works
– Regular reinforcement as threats evolve and new tactics emerge
– Clear, jargon-free guidance that respects your team’s intelligence
– Engaging delivery that builds buy-in rather than resentment

The goal isn’t perfection – it’s progress. We want your team to feel confident, not anxious. Supported, not blamed. Equipped, not overwhelmed.

The digital skills gap is real – and it’s not your team’s fault.


Most employees lack fundamental digital literacy not because they’re incompetent, but because technology evolved faster than education systems and we’re always playing catch up. They’re managing sophisticated 2026 threats with foundational knowledge from a different era.

We help close that gap through:


– Foundational digital skills training that fills knowledge gaps without condescension
– Threat recognition education so your team can spot phishing, social engineering, and sophisticated scams
– Safe behaviour guidance for working remotely, using public Wi-Fi, handling sensitive data
– Regular updates as new threats emerge and tactics evolve

When your team understands how hackers operate and why certain behaviours are risky, they make better security decisions naturally – even under pressure.

Training teaches skills. Culture makes them stick.


The real transformation happens when security stops being “that thing IT makes us do” and becomes “just how we work around here.” That shift takes time, patience, and ongoing partnership.


We support your security culture journey through:


– Leadership engagement – helping your management team model security-conscious behaviour
– Policy development support – creating practical security policies your team can actually follow
– Ongoing reinforcement – regular touchpoints that keep security top-of-mind without being intrusive
– Positive reinforcement – celebrating good security practices, not just punishing mistakes
– Continuous improvement – evolving your approach as your organisation matures

This is Lumina’s long-term partnership in action. We’re not selling you a training course or just an IT contract – we’re walking alongside you as security becomes embedded in your organisational DNA.

Knowledge is one thing – recognising threats in real-time is another.

For organisations that want to test their team’s readiness, we offer phishing simulation exercises. These safe, controlled tests help identify where your team needs additional support, allowing us to focus training where it matters most.

Important: We only offer this as an optional service, and only in the context of a supportive training program. Phishing simulation without proper education and cultural support creates fear and blame – the opposite of what effective security requires.

This is Lumina’s long-term partnership in action. We’re not selling you a training course or a simple IT contract – we’re walking alongside you as security becomes embedded in your organisational DNA.

Ready to Build Your Shield?

Have questions? Our team is here to help you understand your options with no pressure, no jargon.

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