What Managing Directors Should Expect From Their IT Provider

22 January 2024
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As a managing director/business founder, you know that technology is at the heart of your operations. The expectation of your IT is high because if it goes wrong in your business, it can be like the water being off in your home – highly disruptive and frustrating.

Your IT provider plays a crucial role in ensuring that your systems are running smoothly, and your data is secure.

 

But what happens if you choose the wrong IT provider?

The consequences can be devastating, from data breaches and system failures to lost productivity and revenue.

 

In this blog post, we’ll explore what you should expect from your IT provider and why it matters.

 

  1. Network and System Administration

Your IT provider should be responsible for managing your network and system administration, including maintenance, monitoring, and optimisation. Without effective network management, your systems can slow down or even fail, leading to lost productivity and revenue. A reliable IT provider will ensure that your systems are running efficiently, and strategic providers will proactively address any potential issues before they cause problems.

 

  1. Data Security and Backup

Data security and backup are critical for any business. A single data breach can result in significant financial and reputational damage. Your IT provider should implement and maintain disaster recovery solutions and data backup procedures. In other words, you should still be able to access your data and carry on working even if you cannot access your office due to an unforeseen event. In the event of a security breach or data loss, your IT provider should be able to restore your systems quickly and efficiently, minimising the impact on your business.

 

  1. Software and Hardware Installation and Maintenance

Your IT provider should be responsible for installing and maintaining the software and hardware necessary for your business operations. Outdated technology can slow down your systems and hinder your team’s productivity. A reliable IT provider will ensure that your software and hardware are up-to-date and provide guidance on which solutions are best suited for your business needs.

 

  1. Technical Support and Troubleshooting

Technical support and troubleshooting are critical for ensuring that your systems are running smoothly. If your systems go down, you need to know that you can get help quickly as it can cause major frustration and anger. Your IT provider should be available to provide timely and effective support for any technical issues, including software, hardware, or network issues. They should also be able to provide training and support to help your team use your technology effectively.

 

  1. Cybersecurity and Data Protection

In today’s world, cybersecurity and data protection are more important than ever. A single data breach can result in significant financial and reputational damage. Your IT provider should be responsible for implementing and maintaining security measures such as firewalls, antivirus software, and other security protocols. They should also be able to provide guidance on best practices for data protection. A reliable IT provider will stay up to date on emerging security threats and provide guidance on how to protect your systems from these threats.

Choosing the wrong IT provider can have serious consequences for your business. From lost productivity and revenue to significant financial and reputational damage, the stakes are high. By choosing a reliable and experienced IT provider, you can ensure that your systems are running smoothly, your data is secure, and your team has the support they need to be successful. Don’t leave your technology to chance.

Choose an IT provider you can trust.

If you are concerned that you may not be getting the best value from your current IT provider, then you can read our blog post ‘6 Signs That You Have a Bad Relationship With Your IT Provider’ so that you can judge for yourself whether this is the right business relationship for you and what you can do to change it.

What our customers say

Lumina Technologies have taken the time to understand the requirements of our business and work as our strategic IT partner, enabling us to concentrate on delivering a high quality service to our clients and focus on our growth strategy. They have delivered a 100% cloud solution to our business with no underlying infrastructure costs or maintenance, which gives us scalability for our planned growth. It also means our business critical applications and data are securely accessible from virtually all our user devices. Lumina’s professional approach and strategic expertise is highly valued and their management of our IT – based on their in-depth knowledge, leaves us confident that our systems are available 24×7.

Luke Harrison
Keidan Harrison LLP

Lumina have supported us so well through the difficult circumstances of 2020.  They worked extremely hard to ensure we were able to work remotely and continue to operate our business successfully. The support team are very friendly and knowledgeable, and have excellent response times.

The team have also enhanced our cyber security which is so important in the legal sector, and they continue to provide high quality advice to help us move forward with our IT goals.

Robin Illingworth
Managing Partner, Adams & Remers LLP

The quality of IT Support provided by Lumina Technology is of the highest standard and is complemented by effective client liaison with impressive response times. Trap Oil Group plc has no hesitation in recommending Lumina as a dedicated and specialist group of IT professionals.

Martin David
Technical Director, Trap Oil Group plc

Richard and his team are a real inspiration to anyone who meets them and I have watched Lumina’s growth over the last few years with interest and admiration. Richard has been an amazing supporter of the Hospice of St Francis, being a Gold member of the Corporate Partner Network for almost two years. He takes an active interest in the community and is passionate about his company and his town: nothing is too much trouble, he is always willing to help, to give up his time and to provide business advice when asked. Lumina is an inspiration to any company wanting to set up business in Hertfordshire.

Carolyn Addison
Corporate Fundraising Manager, The Hospice of St Francis

Lumina Technologies Prism Hosted Desktop has allowed our business to centralise our global corporate data, allowing much faster access for all our staff – regardless of their location. We have also been able to simplify and reduce our infrastructure and management overhead. With the new Prism Hosted Desktop solution all staff now have simple and secure access to corporate data using any device they choose. Prism Hosted Desktop has increased the productivity of our staff and given us a single, consistent and familiar experience for all users from any device, in any location, 24/7.

Katherine Roe
Chief Executive Officer, Wentworth Resources PLC

The commercially sensitive and regulated nature of Lambert Energy Advisory’s business requires an IT provider able to maintain the highest levels of integrity and confidentiality, Lumina Technologies has consistently been unimpeachable in this regard over the nine years we have employed them.

Patrick Agar
Lambert Energy Advisory

It has been a great pleasure working with Lumina Technologies over the past two years. They have fully committed to being involved in the local community with volunteering and with professional advice and commitment, helping many local charities along the way. As a growing company it proves that being involved in the local community is helping them attract and retain a talented workforce and I look forward to working with them well into the future.

Cindy Withey
Connect Dacorum

Hawkstone Management Services Ltd is a small company for which IT Outsourcing is realistically the only viable option. Lumina Technologies have successfully performed this role for over fifteen years. They also provide innovative solutions to keep pace with technological progress. I would have no hesitation in recommending Lumina to similar sized businesses.

Stephen Pembury
Hawkstone Management Services Ltd

Charles Douglas Solicitors LLP have been using Lumina Technologies for a number of years now and continue to be impressed by the technical know-how and contemporary knowledge of their senior management, who provide a timely, efficient and friendly service. Whether it is a small issue with one computer, or a strategic IT decision, they maintain a current knowledge of available technologies. Lumina are always at the other end of the phone to help resolve issues and minimise business interference. The technical knowledge of Richard and his senior team means that there has not been a problem that they can’t solve to date. I am sure we will continue to use them in the years to come.

Charles Douglas
Managing Partner, Charles Douglas Solicitors LLP

The team at Lumina Technologies have made the Amoun Travel & Tours office IT transition seamless and problem free. The office set-up has been vastly improved and the IT Support services are flawless. No issue goes unresolved, which is extremely reassuring.

Adam Helmy
Amoun Travel & Tours Ltd

Lumina Technologies has been Salamander Energy plc’s IT provider since start-up in 2005 and has supported us in London during our expansion across operational offices in SE Asia. Their professional approach, strategic advice and close co-operation have been essential in making this a success.

John Bell
Group Technical Director, Salamander Energy plc

Richard and his team at Lumina have provided Perrett Laver Limited with high quality strategic and practical IT Services for over ten years. During this period, Perrett Laver has grown from 10+ colleagues based in London to nearly 100 colleagues located in six offices across the Americas, EMEA and Asia-Pacific. Richard and the Lumina team have not just been responsive to our ‘everyday’ IT needs, but have proactively sought to work with us on developing an infrastructure suitable for the type of operation we are today, and are planning to be months and years down the line. I would not hesitate to recommend Richard, especially for small to medium size business with growth in mind.

Clementine McKinley
COO, Perrett Laver Limited

Society Limited has been supported by Lumina Technologies since our earliest start-up phase. From large logistical challenges like an office move, through to smaller fiddly issues like fixing a faulty e-template, we know we can count on their support and advice. They’ve also been able to engage with us strategically on the challenge of scaling-up our infrastructure as the firm continues to grow and evolve. We always feel confident going to Lumina with a problem, since we know they genuinely care about sorting things out and helping us to get on with our core business.

Simon Lucas
Managing Director, Society Limited

The Vita Group HQ staff have worked with Richard McBarnet and Lumina Technologies for over 9 years, with Lumina providing all our PC, server, phone, and software support. The services have included C-level executives based in London, Manchester, the US, as well as supporting home office IT as well. The service provided and intellectual capabilities are outstanding and we would highly recommend Richard and his Lumina team.

Joe Menendez
CEO, The Vita Group

We worked with Lumina on a GDPR Audit. Richard was knowledgeable and professional throughout, and did the best he could to bring a dry topic to life through lots of real life examples and analogies. We were so impressed with the service Lumina provided and the value we got from partnering with them on this project – we couldn’t recommend them enough.

Holly Cottingham, Vintec Laboratories

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