How to increase billable hours – Part Two

15 Aug 2019 Lumina Technologies
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Emails 

In our last blog, we looked at new software aimed at the legal and accountancy sectors that have been designed to save a significant amount of the time normally taken up by administrative tasks. A survey by the International Data Corporation and McKinsey Global Institute found that fee earners typically spend around 40% of their time on administrative tasks – time that is not billable. It is estimated that using ndThread™ technology could save 25-35% of that time, enabling fee earners to use their time more profitably. 

The good news continues with the development of technology that can free up even more time, in the form of advanced software that will intelligently and automatically file emails. 

Benefits of automating email filing

With a simple interface on Outlook, the new ndMail™ could take on the task of ‘taming’ your company’s emails, which can be an onerous and tedious chore. Many people can feel overwhelmed by the number of emails they receive, and finding them again can be a frustrating business – if a number of staff members are working on the same account, emails can sometimes be misfiled or not filed at all. 

The application’s predictive filing engine enables it to intelligently centrally file your emails based on their contents and attachments, as well as the filing behaviour of everyone in your firm. This means there is a consistent approach throughout the entire organisation, and it’s an easy and straightforward process for people to find the information they’re looking for, even if they’re brand new members of staff. 

The process also shows everyone when emails have been filed, so there will be no duplication of work with more than one staff member filing the same emails, potentially saving a lot of time. 

Using the best application for your needs

Both ndMail™ and ndThread™ are produced by NetDocuments, one of our partner organisations. These applications offer exciting opportunities to save your company money by freeing up fee earner time spent on administrative tasks, enabling them to concentrate on billable time and serving your clients better. If you believe your company could benefit from them, we will be happy to advise you on whether these or other applications would be suitable for your needs. 

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