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Adams & Remers LLP Case Study

£253,000 ROI 35% Productivity Increase 5-year lifecycle

Adams & Remers is a modern, responsive and approachable Law firm with an excellent reputation in the Legal services industry. They help clients both in the UK and internationally with a broad range of issues.

https://adamsandremers.com
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Strategic IT partnership delivers £253,000 ROI and 35% productivity gains

STRATEGIC IT INVESTMENT RESULTS

Performance Metrics:
  • £253,000 proven ROI.
  • 35% staff productivity increase.
  • Faster system performance.
  • Reduction in IT support requirements
Revenue Generation
  • Increased billable minutes.
  • Faster client response times.
  • Enhanced service delivery.
Operational Excellence
  • Standardised IT infrastructure.
  • Robust security protocols.
  • Future-proofed systems.
    HIGHLIGHTS
    Trusted Partnership
    • 10-year collaboration and still going
    • Personal, first-name relationships
    • Award-winning helpdesk support
    • Regular onsite visits
    • Supported through Covid-19 pandemic
    Our Comprehensive Package Includes
    • Expert infrastructure assessment.
    • Strategic IT planning
    • Dual-screen productivity setup.
    • Professional project deployment.
    • Award-winning helpdesk support.
    • Regular onsite visits.

    Adams Remers

    Lumina have supported us so well through the difficult circumstances of 2020. They worked extremely hard to ensure we were able to work remotely and continue to operate our business successfully. The support team are very friendly and knowledgeable, and have excellent response times. The team have also enhanced our cyber security which is so important in the legal sector, and they continue to provide high quality advice to help us move forward with our IT goals.

    ROBIN ILLINGWORTH

    Managing Partner, Adams & Remers LLP

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    EXECUTIVE SUMMARY

    Adams & Remers, a leading UK and international law firm, achieved a £253,000 return on investment through a strategic IT modernisation project. This success story is part of a strong 10-year collaboration where Lumina Technologies has become an integral part of their team, combining technical excellence with genuine personal connections with all employees. The partnership has also delivered a 35% productivity increase while creating a stable foundation built on trust and proven results.

    PROJECT OVERVIEW

    Investment: Strategic IT hardware upgrade

    Timeline: 5-year lifecycle

    Key Results:

    • £253,000 total ROI
    • 35% productivity increase
    • Enhanced billable hours
    • 99.9% system uptime
    • Strengthened security protocols

    BUSINESS CHALLENGE

    Adams & Remers were experiencing extremely slow systems because of their outdated hardware. An outdated PC infrastructure had a direct impact on revenue generation through:

    • Reduced billable minutes due to slower client response times
    • Tasks taking progressively longer to complete because of frequent system delays

    Our established relationship with their team enabled us to identify these challenges early and develop targeted solutions. Our performance analysis enabled us to show the leadership team that they needed to upgrade their hardware.

    COST IMPACT ANALYSIS

    The financial implications of maintaining outdated infrastructure were clear:

    • Total ownership costs increased significantly after year three.
    • Billable hours decreased due to system performance issues.
    • Support costs rose in the final year.
    • Staff productivity dropped measurably with each quarter.

    SOLUTION IMPLEMENTATION

    Building on our deep understanding of Adams & Remers’ operations, Lumina Technologies deployed a comprehensive infrastructure upgrade based on the precise performance requirements:

    1. Hardware Deployment:

    • Current-generation systems with 5-year performance
      capacity.
    • Dual-screen setup optimised for legal workflows.
    • Standardised configurations across all workstations.

    2. System Optimisation:

    • Rapid deployment methodology.
    • Performance-tuned software configurations.
    • Security-hardened operating systems

    MEASUREABLE OUTCOMES

    The upgrade delivered immediate, quantifiable results:

    1. Productivity Metrics:

    • Boot times reduced.
    • Application load times decreased.
    • System uptime increased to 99.9%.
    • Support tickets decreased.

    2. Security Enhancements:

    • Full operating system compliance.
    • Standardised security protocols.
    • Zero legacy vulnerabilities.
    • Enhanced data protection.

    PARTNERSHIP VALUE

    Our long-term collaboration enabled:

    • Seamless project implementation through established relationships
    • Minimal disruption to daily operations
    • Quick user adoption through familiar support team
    • Responsive adjustments based on staff feedback

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    What our customers say

    Lumina Technologies have taken the time to understand the requirements of our business and work as our strategic IT partner, enabling us to concentrate on delivering a high quality service to our clients and focus on our growth strategy. They have delivered a 100% cloud solution to our business with no underlying infrastructure costs or maintenance, which gives us scalability for our planned growth. It also means our business critical applications and data are securely accessible from virtually all our user devices. Lumina’s professional approach and strategic expertise is highly valued and their management of our IT – based on their in-depth knowledge, leaves us confident that our systems are available 24×7.

    Luke Harrison
    Keidan Harrison LLP

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