managed it services

Managing Your Technology so it Doesn’t Get in the Way of Speed

Finally, permission to stop being your own IT manager.

We provide comprehensive managed IT services – helpdesk support, infrastructure management, proactive monitoring – so your team can click, tap, and work without technology getting in the way. No ticket numbers. No endless queues. Just real support from people who know your business by name.

the it manager hat

You Never Signed Up for This Job

You started your business to solve problems in your industry – not to become an amateur IT manager on top of everything else.

But somewhere along the way, technology went from “helpful tool” to “thing that constantly needs managing”:

-Sarah’s laptop won’t connect to the printer before an important client meeting

-The server’s running slowly and no one knows why

-Someone needs access to a file but you can’t remember where it’s saved or who has permissions

-Microsoft 365 just changed something and now half the team can’t access their email

-You’re Googling “how to reset MFA” at 9pm on a Sunday because someone’s locked out

This Wasn’t Supposed to be Your Responsibility.

You’re trying to lead a business, manage clients, hit targets, develop your team. But instead, you’re spending mental energy on technology problems that shouldn’t land on your desk.

You need permission to take the IT Manager hat off. That’s what Managed IT Services delivers.

The Lumina Approach

White Glove Service, Not Faceless Support

Most IT support operates like this: submit a ticket, wait in a queue, get transferred, explain again, maybe get it fixed eventually.

We do something fundamentally different.

You’ll Know Your Support Team By Name

No call centres. No ticket numbers shouted into the void. No explaining your business to a different person every time you call.
When Sarah can’t access her email at 8:45am before a client call, she’s not just another ticket – she’s Sarah, and we know she has that client call, and we’re making sure her Monday morning doesn’t fall apart.

We’re Proactive, Not Reactive

We don’t wait for things to break. We monitor your infrastructure continuously, catching issues before they impact your team. Software updates, security patches, performance optimisation – it all happens in the background while you focus on running your business.

Service First, Technology Second

Our helpdesk has won awards not because we’re the biggest, but because we treat your business like our own. We care about keeping your staff productive and happy – that sits at the very heart of what IT support should be providing.

Small Enough to Care, Big Enough to Deliver

You get enterprise-level expertise and infrastructure management without the enterprise-level bureaucracy. We’re big enough to handle everything your business needs, but small enough that your account manager knows your team by name and your business inside out.

The result? Technology becomes something that just works – not something that constantly demands your attention.

HOW SUPPORT SCALES WITH YOUR BUSINESS

From our PRISM Foundation to Enterprise Package –
Our managed IT services scale with your business needs:

Foundation Tier

Unlimited remote helpdesk support when you need it. Your team gets help without you having to troubleshoot every issue yourself.

Discover PRISM Packages & Pricing

Core & Premium Tiers

Unlimited remote helpdesk support, plus unlimited onsite support with monthly technical visits. You also get a dedicated account manager who reviews everything with you quarterly – ensuring your technology is always aligned with where your business is going.

Discover PRISM Packages & Pricing

Enterprise Tier

Everything in Core & Premium, plus monthly-to-quarterly strategic reviews with our CEO (who’s also our Head of Technology). This is white-glove partnership at the highest level – where technology decisions are made with your growth ambitions front and centre.

Discover PRISM Packages & Pricing

The principle is simple: The more your business relies on technology, the more personal and strategic our support becomes.

Our Managed IT Services

When something goes wrong, the last thing your team needs is to feel like just another ticket in a queue.

Our helpdesk is built around a simple principle: service first, technology second. We know your people by name, not just by ticket number.

What you get:

Unlimited Remote Support (all tiers)
Phone, email, and remote desktop support whenever your team needs help. No counting tickets. No worrying about “have we used up our support hours?” Just help when you need it.

Unlimited Onsite Support (Core tier and above)
Some problems need hands-on attention. Monthly technical visits ensure your infrastructure is maintained, and emergency onsite support is available when remote assistance isn’t enough.

Fast Response Times
We don’t make you wait. Critical issues get immediate attention. Standard requests are handled the same day. Your team stays productive, not stuck waiting.

Real Human Support
No chatbots. No automated responses that miss the point. Real people who understand your business and care about solving your problems quickly, while keeping you informed throughout the resolution process. No wondering “did they forget about me?” You’ll know what’s happening, what we’re doing, and when to expect resolution.

Microsoft 365 Support
Email not working? Can’t access SharePoint? Teams acting up? We handle all your Microsoft 365 issues – from simple password resets to complex permission problems.

We’re Microsoft-Certified Experts

Every member of our support team holds Microsoft certifications and receives ongoing training. When you call about Microsoft 365, Azure, or Windows issues, you’re speaking with certified experts – not generalists reading from scripts.

The goal: Your team gets back to work quickly, without you having to become the go-between for every IT issue.

Just like a high-performance car, your IT infrastructure relies on individual components working harmoniously together.

We manage your full IT infrastructure to ensure optimal performance, reliability, and uptime – so your “digital car” always runs smoothly.

What we manage:

Servers & Network Infrastructure
Physical and virtual servers, network equipment, storage systems – everything that forms the backbone of your IT operations. We ensure they’re running efficiently and reliably.

Performance Optimisation
Slow systems kill productivity. We monitor performance continuously and optimise configurations to ensure your infrastructure delivers the speed your team needs.

Capacity Planning
As your business grows, your technology needs to grow with it. We plan ahead so you’re never caught out by capacity constraints or performance bottlenecks.

Domains & DNS Management
The behind-the-scenes infrastructure that keeps your email flowing and your website accessible. We manage it so you don’t have to think about it.

Cloud Infrastructure Support
Whether you’re using Microsoft Azure, other cloud platforms, or hybrid environments, we ensure your cloud infrastructure is configured correctly and performing optimally.

Hardware & Software Lifecycle (brief overview)
We track when hardware is nearing end-of-life and help you plan replacements before failures occur. Full lifecycle management is covered in our Strategic Technology Planning services.

The goal: Your infrastructure works harmoniously in the background, delivering the performance your team needs without constant attention or unexpected failures.

The best IT problems are the ones that never happen because we caught and fixed them first.

We monitor your systems 24/7, identifying and resolving issues before they impact your business.

What we monitor:

System Health & Performance
Servers, workstations, network devices – we track performance metrics and get alerted when something’s trending toward a problem.

Security Threats & Vulnerabilities
Real-time monitoring for security threats, suspicious activity, and vulnerabilities that need patching. This works alongside our cyber security services to keep you protected.

Backup Success & Data Protection
We don’t just run backups – we verify they completed successfully. If a backup fails, we know immediately and fix it before you need that data.

Software Updates & Patch Management
Security patches, application updates, firmware upgrades – we test and deploy them systematically so your systems stay secure and stable without unexpected disruptions.

Capacity & Resource Monitoring
Are you running out of storage? Is memory usage creeping up? We track resource utilisation and alert you before constraints become problems.

Automated Maintenance Tasks
Routine maintenance happens automatically in the background – disk cleanup, log management, performance optimisation – keeping systems healthy without manual intervention.

The goal: Issues get resolved before they become emergencies. Your team works uninterrupted because problems are caught and fixed behind the scenes.

Technology isn’t just about fixing problems as they arise – it’s about ensuring your IT strategy aligns with your business goals.

Core & Premium Tiers: Dedicated Account Manager

You get your own dedicated account manager who becomes an extension of your leadership team:

Quarterly Business Reviews
Every quarter, we sit down (in person or virtually) to review:

What’s working well and what needs improvement
Technology challenges impacting your business
Upcoming changes, projects, or business initiatives
Budget planning and technology roadmap alignment
Performance metrics and service delivery

You’re not managing IT by yourself – you have a partner who knows your business and proactively ensures technology is supporting your goals, not holding you back.

Enterprise Tier: CEO-Level Strategic Partnership

At our highest tier, you get monthly-to-quarterly reviews directly with Richard, our CEO and Head of Technology:

Strategic Technology Leadership
Richard works with you on technology decisions that impact your business trajectory – infrastructure investments, digital transformation initiatives, security posture, compliance requirements.

Executive-to-Executive Partnership
This isn’t technical support reporting metrics – it’s strategic partnership at the leadership level. Your technology decisions are made with your growth ambitions front and centre.

The goal: Technology becomes a strategic asset that pulls your business forward, not a reactive burden that holds you back.

Reclaim Your Mental Energy

This is Lumina’s long-term partnership in action. We’re not selling you a simple IT contract – we reduce your cognitive overload, by proactively handling your IT complexity, so you can focus on your business, with support that scales as you grow.

Related engine services

Managed IT Services Works Best Alongside:

Modern Workplace – Microsoft 365 & Azure

Your team needs the right tools to work efficiently. Our Modern Workplace services ensure Microsoft 365, Azure, and collaboration tools are configured, optimised, and managed alongside your core infrastructure.

Explore Modern Workplace Services

Cloud Hosting & Connectivity

Modern businesses need to work from anywhere. Our cloud hosting and connectivity services ensure your team has seamless access to systems and data, whether they’re in the office or remote.

Discover Cloud Hosting & Connectivity

Strategic Technology Planning

Managed services keep your technology running today. Strategic planning ensures it’s aligned with where your business is going tomorrow. Together, they create a complete technology partnership.

Learn About Strategic Technology Planning

WHO NEEDS MANAGED IT SERVICES?

Finally, Take the IT Manager Hat Off

If you genuinely enjoy troubleshooting technology issues and managing your own infrastructure, you probably don’t need us.
But if the thought of handing the IT Manager hat to someone else sounds like relief – we should talk.

This service is ideal for businesses that:

Are tired of being their own IT department on top of running the business
Need technology to just work without constant attention and troubleshooting
Want a support team who knows them by name, not a faceless call centre
Value proactive partnership over reactive break-fix support
Are ready to reclaim mental energy currently spent on IT problems

Ready to Hand Over the IT Manager Hat?

Stop spending mental energy on technology problems that shouldn’t be your responsibility. Let us handle it so you can focus on leading your business.

View PRISM Packages & Pricing Book a Meeting With Our Team

Managing Your Technology so it Doesn’t Get in the Way of Speed

You Never Signed Up for This Job

White Glove Service, Not Faceless Support

You’ll Know Your Support Team By Name

We’re Proactive, Not Reactive

Service First, Technology Second

Small Enough to Care, Big Enough to Deliver

HOW SUPPORT SCALES WITH YOUR BUSINESS

The principle is simple: The more your business relies on technology, the more personal and strategic our support becomes.

Our Managed IT Services

Reclaim Your Mental Energy

This is Lumina’s long-term partnership in action. We’re not selling you a simple IT contract – we reduce your cognitive overload, by proactively handling your IT complexity, so you can focus on your business, with support that scales as you grow.

Managed IT Services Works Best Alongside:

Modern Workplace – Microsoft 365 & Azure

Cloud Hosting & Connectivity

Strategic Technology Planning

WHO NEEDS MANAGED IT SERVICES?

Finally, Take the IT Manager Hat Off

This service is ideal for businesses that:

Ready to Hand Over the IT Manager Hat?

Discuss your business needs today