1st Line Service Desk Analyst
What do you do with your day at Lumina? I have recently been promoted to 1st line Analyst. This job role involves acting as the first response for any sort of issues raised at the service desk, whether it is requests or problems.
What are you good at? Well, other than IT of course, I’m a very keen gamer. I have a PlayStation 4, but my all-time favourite game would have to be Skyrim on the PS3.
Likes: I go to gigs/concerts a lot, I like seeing new bands and artists. I enjoy listening to RnB mostly, but also hip-hop and house music. My favourite artist is Wiz Khalifa. I have been listening to him since I was 8 years old. I am a dedicated fan!!
Dislikes: I dislike white chocolate, which is strange because I love food.
Did you know? My great grandfather is Tommy Burns, the lightest heavyweight boxer of all time.
Would like to meet: Frank Lampard, a legendary football player for Chelsea and I would love to meet the guy.
Favourite holiday: The Dominican Republic. I went as a child. I made a load of new friends, the weather was amazing and even the rain was warm!!
Favourite food: Garlic bread
Top IT tip: Pressing the windows key and a number will correspond to switching to or opening an app that is on the taskbar, from left to right. For example, pressing the windows key and number 3 will open or switch to the 3rd application along the taskbar.