2nd Line Support Analyst
I am a dedicated professional support engineer with over 8 years of experience working at Managed Service Providers. I have worked with a large range of customers, everything from complex and secure NHS facing clients who handle patient data to small and medium businesses in many diverse fields. My main drive in this industry is delivering great service, IT is a complicated field with many moving parts and being able to work with a team to solve problems and clear obstacles for our customers I find exceptionally satisfying.
I take my responsibility for the escalated tickets I will handle very seriously; Managed Service Providers thrive when their customers thrive, so delivering exceptional service is what I strive for. Delivering great service is made very simple when you know you are working with an excellent team who, between us, will be able to provide a solution to any IT problem our customers may encounter.